Office Administrator Apprenticeship

ACCIDENT DIRECT CLAIMS LTD

BIRMINGHAM (B10 0LL)

Closes in 15 days (Sunday 25 January 2026 at 11:59pm)

Posted on 8 January 2026

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Summary

Accident Direct Claims is a growing claims management company, and we are looking for a motivated and reliable Apprentice to join our office team.

This is a great opportunity for someone who wants to gain real work experience while learning valuable office and customer service skills.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Friday 10am to 5pm, shifts

35 hours a week

Start date

Sunday 1 February 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • Answering incoming phone calls professionally
  • Responding to emails and customer enquiries
  • Booking and updating client information
  • General office administration and data entry
  • Supporting the team with day-to-day office tasks
  • Providing friendly and helpful customer service

Where you'll work

541 COVENTRY ROAD
SMALL HEATH
BIRMINGHAM
B10 0LL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Training will be provided at the workplace through real-life practical experience. The apprentice will receive hands-on training in customer service, office administration, answering calls, responding to emails, and general office duties.

The apprenticeship will be fully workplace-based. The apprentice will not attend college. Training will take place during normal working hours and may be scheduled on any day of the week, depending on business needs.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Patience

About this employer

We have been established for 15 years, working with different solicitors across these UK, our panel of solicitors have expertise in all fields from personal injury claims to credit hire. Our specialist team brings years of expertise in driving our approach to find your best results. At Accident Direct Claims ensure team and partners are best in class, combining substantiated industry knowledge with the most effective experience.

Our expertise lies in Personal Injury Compensation and Replacement Vehicle. We have great passion for winning which is available and easily accessible in unfortunate event of accident.

After this apprenticeship

After successfully completing the apprenticeship, the apprentice will have the opportunity to progress into a permanent full-time role within Accident Direct Claims, such as:

  • Customer Service Advisor
  • Office Administrator
  • Claims Support Administrator
  • With continued experience and strong performance, there may be opportunities to progress into senior administrative, team leader, or supervisory roles in the future

Ask a question

The contact for this apprenticeship is:

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED

The reference code for this apprenticeship is VAC2000007655.

Apply now

Closes in 15 days (Sunday 25 January 2026 at 11:59pm)