Apprentice Contract Support

WEST MERCIA AIR CONDITIONING LTD

Hereford (HR2 6FN)

Closes in 19 days (Wednesday 28 January 2026 at 11:59pm)

Posted on 7 January 2026

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Summary

Working alongside an Account Executive to provide contract support with a number of client accounts based around the UK.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 8.00am to 4.30pm. 1/2 hour unpaid lunch.

40 hours a week

Start date

Monday 9 February 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working alongside an Account Executive to assist with administration tasks with works relating to client accounts. Which will involve:

  • Answering the telephone
  • Preparing reports from service maintenance visits
  • Scheduling planned maintenance jobs and booking engineers
  • Liaising with the team
  • Preparation of quotations
  • Obtaining costs from suppliers
  • Raising orders and chasing deliveries
  • Possible site visits with account executive which will involve      travel in the uk

Where you'll work

Climate House
1 Munitions Close
Rotherwas
Hereford
HR2 6FN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Formal training is delivered at HWGTA, located in Holmer Road (HR4 9SX).

You will receive a training plan that is specific to your Business Admin qualification, with sessions that are delivered through a combination of face-to-face and remote. 

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your  Business Admin Level 3 qualification.

There is also a five-day teambuilding residential trip that is held in spring of each year.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 or C above)
  • Maths (grade 4 or C above)

Desirable qualifications

Other in:

Customer Service (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Motivated

About this employer

Established family-owned Air conditioning company with 46 years’ experience in the industry

https://www.wmaircon.com (opens in new tab)

After this apprenticeship

Potential for a full-time position upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

The reference code for this apprenticeship is VAC2000007285.

Apply now

Closes in 19 days (Wednesday 28 January 2026 at 11:59pm)