Apprentice Service Advisor
BAYLISS (GARAGES) LTD
W MIDLANDS (B67 5QQ)
Closes in 8 days (Friday 16 January 2026 at 11:59pm)
Posted on 7 January 2026
Contents
Summary
Working within a busy garage environment, meeting and greeting customers at service reception. Answering telephone enquiries/contacting customers regarding vehicles. Providing excellent customer service by addressing customer questions or concerns professionally and efficiently. Scheduling Appointments.
- Wage
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£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Salary will be discussed at interview depending on prior experience and knowlege/skills.
Pay range will be between- £7.75 - £12.21 per hour
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday-Friday, 8.30am-5.30pm.
Max 30-40 hours - Working hours will be discussed at interview for a mutual agreement.
40 hours a week
- Start date
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Thursday 29 January 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Working on service reception.
Meeting and greeting customers promptly and courteously, establishing a positive rapport.
Answering calls from customers.
Assess vehicle issues through effective communication with customers and technicians.
Prepare accurate service estimates and explain repair options clearly.
Upsell additional services or maintenance that would benefit the customer's longevity and safety.
Handle cash transactions accurately, maintaining proper records of payment received.
Schedule appointments and follow up with customers regarding vehicle status.
Liaise with technicians to ensure timely completion of services.
Maintain organised records of customer interactions, service history and sales activities.
Provide exceptional customer service by addressing questions or concerns professionally and efficiently.
Where you'll work
SYDNEY ROAD
SMETHWICK
W MIDLANDS
B67 5QQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
In-house training.
No college day release required.
More training information
In-house Training - No college day release required. Coach visits.
Functional Skills (If required).
OTJT.
EPA.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Desirable that you will have some customer service experience.
Any mechanical knowledge an advantage.
Excellent communication verbally and digitally.
Proactive approach to problem-solving and customer satisfaction.
A valid UK driving licence would be an advantage but not essential.
About this employer
Bayliss Garages Ltd are a 3rd generation family run garage business offering a dependable, affordable service with qualified and experienced technicians. Specialising in MOT station in cars, motorcycles using the latest diagnostic equipment, servicing, repairs, welding and full Air Con service.
Company benefits
Employee discount.
Store discount.
Company pension.
On site parking.
After this apprenticeship
After a successful period, we may offer permanent position depending on performance and business needs.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
The reference code for this apprenticeship is VAC2000007200.
Apply now
Closes in 8 days (Friday 16 January 2026 at 11:59pm)