Claims Handler Apprentice (RPC)
Reynolds Porter Chamberlain LLP
Bristol (BS1 6BX)
Closes on Friday 27 February 2026
Posted on 6 January 2026
Contents
Summary
This is a terrific opportunity to join a renowned international law firm for a career in the highly acclaimed insurance sector, which has a history reaching back to the 1650s and is one of the oldest professions in the UK.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Insurance practitioner (level 3)
- Hours
-
Monday - Friday 9:30am - 5:30pm
35 hours a week
- Start date
-
Monday 15 June 2026
- Duration
-
1 year 6 months
- Positions available
-
4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The team
The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy.
The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol.
The role
This is a terrific opportunity to join a renowned international law firm for a career in the highly acclaimed insurance sector, which has a history reaching back to the 1650s and is one of the oldest professions in the UK.
We have an opportunity for an 18-month Claims Handler apprenticeship in partnership with BPP University, based in our Bristol office. As an Apprentice, you will have the opportunity to expand your insurance.
knowledge while acquiring practical business skills. The programme offers a varied selection of online learning, coaching and professional development that will help you work towards a recognised qualification.
Upon successful completion of the Level 3 Insurance Practitioner apprenticeship, you will receive the Certificate in Insurance (Cert CII) credential from the Chartered Insurance Institute and will be encouraged to apply for a permanent Claims Handler role in the team.
Day to day duties are likely to include:
- Building the knowledge and skills required to work as an Insurance Claims Handler through on-the-job learning.
- Creating a portfolio of work in line with apprenticeship end point assessment requirements.
- Attending self-development meetings and completing work-based objectives in line with apprenticeship learning outcomes.
- Completing a variety of claims operations tasks and challenges, including processing insurance claims notifications, collating information and documents relating to a claim, analysing claims notifications, liaising with relevant professionals, handling telephone queries and other administrative aspects.
- Reviewing insurance policy terms, identifying, investigating and escalating concerns to the relevant supervisor in a timely manner.
- Understanding internal Service Level Agreement (SLA)'s and Key Performance Indicator (KPI)'s of the team and ensuring adherence to these standards.
- Understanding Insurer requirements and complying with Insurer SLA's and KPI's.
- Responsible for the proactive management of your own workload.
- Responsible for maintaining and ensuring the completeness, accuracy, quality and integrity of data on the electronic case management system for your caseload.
- Supporting monthly and ad hoc reporting to Insurer clients.
- Providing excellent customer service at all times.
- Involvement in bespoke projects to assist the department and wider firm, such as preparing for audits, process improvement and systems updates.
- Building and maintaining effective working relationships with colleagues, customers and other Insurance professionals to ensure defined service levels are met and exceeded.
Where you'll work
Bridgewater House
Counterslip
Bristol
BS1 6BX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Training schedule
More training information
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Efficient
- To work under tight timescales
- Hard working
- Enthusiastic and motivated
- Commitment to learning
- Commitment to development
- Written communication skills
- Microsoft Office skills
Other requirements
Start date will be either June 2026 or September 2026.
About this employer
RPC routinely works with the biggest names in retail, insurance, technology, media and across the professional practices and financial services spheres. We support clients directly across the UK, Singapore and Hong Kong and from these strategically situated offices we partner with first class law firms in over 200 jurisdictions across the globe.
No matter what your specialism, as a lawyer or business services professional you'll be part of a workplace community where people feel they belong, are involved, and know they're appreciated. Flexibility and trust are at the heart of our culture.
After this apprenticeship
Upon successful completion of the apprenticeship, there may be the opportunity to join the team on a permanent basis.
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000007156.
Apply now
Closes on Friday 27 February 2026
After signing in, you’ll apply for this apprenticeship on the company's website.