Business apprenticeship

EMPLOYMENT EDUCATION TRAINING GROUP LTD

Dartford, Rochester

Closes in 13 days (Tuesday 20 January 2026 at 11:59pm)

Posted on 6 January 2026

---

Summary

We provide personalised home care services that support elderly individuals to live independently and safely in their own homes. We are seeking a reliable Administrator to support day-to-day operations, including coordination, record-keeping, and communication with clients and care staff.

• Wage:

  £15,704 to £25,396.80, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

  We offer a competitive salary, Monday to Friday working hours, paid annual leave, a workplace pension scheme, ongoing training, a supportive team environment, and opportunities for career progression.

• Training course: Business administrator (level 3)
• Hours: This is a full-time role, working Monday to Friday, 9:00am to 5:00pm, with one unpaid hour for lunch. One day per week will be allocated to off-the-job apprenticeship training, completed during normal working hours.

  40 hours a week

• Start date:

  Monday 26 January 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The apprentice will support the day-to-day administration of the care service. Duties include answering calls and emails, maintaining accurate records, assisting with staff rotas, processing documents, supporting compliance tasks, and communicating with clients, families, and care staff. The apprentice will receive on-the-job training while developing administrative and organisational skills in a care setting.

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• Brunel Way, Dartford, DA1 5FW
• 1 Riverside Studios, Sunderland Quay, Culpeper Close, Medway City Estate, Rochester, ME2 4HN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST ESSEX VOCATIONAL TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will take place remotely through an approved apprenticeship training provider. The apprentice will complete training during working hours, with learning delivered online alongside practical, on-the-job experience in the workplace. No regular travel to a college is required.

More training information

Training will be delivered remotely by an approved apprenticeship training provider. The apprentice will complete one day per week of off-the-job training, which will include online learning, workshops, and independent study, alongside practical, on-the-job experience with the care provider. All training will be completed during paid working hours, with support provided throughout the apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Patience

Other requirements

• A satisfactory DBS check will be required
• Basic IT skills and confidence using email and office systems
• Good communication and organisational skills
• Ability to handle confidential information professionally
• Willingness to complete an apprenticeship and training programme
• Right to work in the UK

About this employer

EET Group

Company benefits

Employees benefit from a competitive salary, Monday to Friday working hours, paid annual leave, a workplace pension scheme, ongoing training, a supportive working environment, and opportunities for progression.

After this apprenticeship

On successful completion of the apprenticeship, the apprentice may progress into a permanent Administrator role. With experience and further training, there may be opportunities to develop into senior administration, care coordination, office management, or compliance roles within the care sector.

Ask a question

The contact for this apprenticeship is:

EAST ESSEX VOCATIONAL TRAINING LIMITED

The reference code for this apprenticeship is VAC2000007128.

Apply now

Closes in 13 days (Tuesday 20 January 2026 at 11:59pm)