ICT Apprentice

DEVONSHIRES SOLICITORS LLP

LONDON (EC2M 7DT)

Closes in 21 days (Saturday 31 January 2026 at 11:59pm)

Posted on 5 January 2026

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Summary

We are a small team delivering IT business services across all four offices for our employees and partners. We pride ourselves on our ability to assistin delivering a quality legal service to all our clients.

Wage

£28,860 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday- Friday (9am- 5:30pm)

38 hours a week

Start date

Wednesday 4 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are a small team delivering IT business services across all four offices for our employees and partners. We pride ourselves on our ability to assistin delivering a quality legal service to all our clients.

We provide support and training to our users, develop internal applications, and we are constantly looking at how we can improve the user experience and provide our users with the best solutions enabling them to work smarter.

We are seeking a motivated and enthusiastic individual to join our IT Service Desk team as an IT Apprentice.

This is a fantastic opportunity to gain hands-on experience in a professional IT environment while working towards a nationally recognised qualification.

The apprentice will be enrolled in a structured training programme leading to a Level 3 qualification Information Communications Technician. They will receive mentoring and support from experienced IT professionals throughout the programme.

Key Responsibilities:

  • Provide first-line technical support to internal users via phone, email, and ticketing system
  • Assist with hardware and software installations, configurations, and troubleshooting
  • Maintain accurate records of IT assets and support activities
  • Support the onboarding and offboarding of employees, including device setup and account provisioning
  • Participate in IT projects and contribute to service improvement initiatives
  • Escalate complex issues to senior team members as appropriate
  • Attend training sessions and complete coursework as part of the apprenticeship programme

Where you'll work

30 FINSBURY CIRCUS
LONDON
EC2M 7DT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

ICT (Information Communications Technician) Level 3 Apprenticeship Standard: 

  • You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 +)
  • Maths (grade C/4 +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Hardware and software
  • Passion for ICT
  • Troubleshooting
  • Motivated
  • Positive attitude
  • Hard-working

About this employer

Devonshires has been based in the City of London for more than 150 years. In addition to our office in the city,

we have offices in Leeds, Birmingham and Colchester. We are recognised in Legal 500 and Chambers UK as a medium-sized niche firm, specialising in construction, litigation & dispute resolution, corporate, banking, employment, projects and property law. We deliver our legal services to clients throughout the United Kingdom.

Our client base consists of Registered Providers of social housing, and we are ranked as a leading firm for our work in social housing. Over the past few years, we have grown significantly and now have approximately 370 staff and partners with a growing international reach.

Company benefits

  • Private Healthcare
  • Private Dentalcare
  • Pension Scheme with 5% employer contribution (subject to 3% employee contribution)
  • Group Income Protection and more

After this apprenticeship

  • Potential full-time position for the right candidate after completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000006561.

Apply now

Closes in 21 days (Saturday 31 January 2026 at 11:59pm)