IT Support Engineer apprentice

NETCALL TELECOM LIMITED

Bedford (MK41 7PH)

Closes in 31 days (Saturday 24 January 2026 at 11:59pm)

Posted on 24 December 2025

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Summary

Provide technical support for hybrid environments, including Microsoft 365, Entra ID (Azure AD), Intune-managed devices, and remote collaboration tools (Teams). Ensure compliance with security policies and assist with automation of onboarding/offboarding processes

Wage

£25,000 a year

Check minimum wage rates (opens in new tab)

£25,000 to £30,000

Training course
Network engineer (level 4)
Hours
8.30am to 5pm or 9am to 5.30pm, 1 hour lunch, 37.5 hours a week. Days to be confirmed.

38 hours a week

Start date

Sunday 1 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • Support the IT team in the resolution of escalated IT issues.
  • Onboarding of staff - to set up new users' accounts and profiles and deal with password issues. Assist with the deployment and rebuilding of workstations as required.
  • Responsible for IT asset ordering against authorised Purchase Orders, asset preparation, management, testing and deployment/shipment of IT and related equipment across Netcall and its customer base.
  • Management and diagnosis of faulty hardware including returns to the manufacturers and suppliers if appropriate.
  • Manage and order new inventory and maintenance stock to service the above.
  • Support of the existing office infrastructure including the physical network, networked devices and servers.
  • Perform regular (daily, weekly and monthly) IT administration tasks e.g. data backups, VPN configuration, automated process checks as assigned.
  • Work on the internal helpdesk ticket queue to resolve staff issues.
  • Manage identity lifecycle (Joiners, Movers, Leavers) in Active Directory and Entra ID.
  • Administer Microsoft 365 services (Exchange Online, Teams, SharePoint) and Intune for device compliance.
  • Ensure timely vulnerability patching of user assets (laptops, desktops, servers) to meet departmental security compliance and patching targets.
  • Support ITIL processes including Incident, Problem, and Change Management.
  • Assist with IT projects and roadmap deliverables.

Knowledge and Experience:

  • Able to competently use a PC for routine and reasonably complex tasks.
  • Able to install, configure and support server-based products and Microsoft Operating Systems.
  • Able to install, configure and replace if necessary IT components and software.
  • Able to install and configure IT local and/or wide area networks for Netcall and/or Netcall customers.
  • Able to complete product and end user documentation having carried out product and project testing from a pre-defined test specification.
  • Able to deliver IT support and/or training to customer end users.
  • Able to install and administer Windows servers, and understand Microsoft Windows backend networks & server administration e.g. DHCP, WINS, DNS, Active Directory, Domain accounts & permissions, file permissions & shares.

An understanding of Networking – e.g. IP packets, WAN, router, firewall, and the following third party back-office solutions:

  • UPS.
  • Anti-virus.
  • VPN technologies.
  • Experience with Microsoft 365 administration and endpoint management (Intune, Autopilot).
  • Knowledge of patch management tools and processes (e.g., Windows Update, Intune compliance policies, third-party patching solutions).
  • Basic cybersecurity knowledge (MFA, phishing response, patching).
  • Familiarity with the use of PowerShell for automation and troubleshooting.
  • Familiarity with remote support tools and hybrid work technologies.

Able to:

  • Work in a technical customer facing role.
  • Document system configurations and end-user procedures following testing and implementation.
  • Demonstrate excellent communication skills (oral and written) in order to communicate effectively with our customers and within the Company.
  • Operate as a flexible, positive, self-motivated and a diligent hard working team player with a ‘Can-Do’ attitude.

Where you'll work

Bedford Heights
Brickhill Drive
Bedford
MK41 7PH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Network engineer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Apply tools and techniques when securely operating and testing networks.
  • Install and configure network components.
  • Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
  • Maintain security of the network against potential threats.
  • Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
  • Communicate outcomes of tasks and record actions in line with organisational procedures.
  • Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
  • Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
  • Implement techniques to optimise systems or component performance in line with defined specifications.
  • Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
  • Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
  • Operate securely, and apply process, policies and legislation within their business responsibilities.
  • Configure and maintain network addressing in line with customer requirements.
  • Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .
  • Apply tools and techniques when securely operating and testing networks.
  • Install and configure network components.
  • Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
  • Maintain security of the network against potential threats.
  • Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
  • Communicate outcomes of tasks and record actions in line with organisational procedures.
  • Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
  • Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
  • Implement techniques to optimise systems or component performance in line with defined specifications.
  • Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
  • Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
  • Operate securely, and apply process, policies and legislation within their business responsibilities.
  • Configure and maintain network addressing in line with customer requirements.
  • Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .

Training schedule

As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry-recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in-person, 1-2-1 and group learning.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C and above)
  • Math (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

Other requirements

Special conditions:

  • Full driving licence required.
  • There may be requirement to work flexible hours to meet customer deadlines, attend events, and travel to our offices and customer sites.
  • Implement and act in accordance with the Company’s Information Security and Acceptable Use policies.
  • Satisfactory completion of pre-employment screening, including a DBS/NPPV3 check (dependent on role and responsibilities).

About this employer

Netcall is where people and AI come together to make work smarter, faster and more human. Our trusted AI-powered platform unifies automation and communication, so teams can work smarter, serve customers faster and drive lasting transformation.

https://www.netcall.com/ (opens in new tab)

Company benefits

  • 25 days of holidays + bank holidays.
  • Guest parking for interviews and free parking once works there with a pass.
  • 420/430 employees in England.

After this apprenticeship

Potential full-time position for the right candidate after completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000006497.

Apply now

Closes in 31 days (Saturday 24 January 2026 at 11:59pm)