Customer Service Apprentice (Sport and Leisure)

Tendring District Council

Vista Road (CO15 6DB)

Closes in 26 days (Sunday 18 January 2026 at 11:59pm)

Posted on 23 December 2025

Print

Contents

Summary

We are looking for a motivated and friendly individual to join our team as a Customer Service Apprentice. This is a fantastic opportunity to get hands in experience whilst working towards your apprenticeship.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Sunday. Shift pattern, which include earlies/lates and weekends. Working Bank holidays will also apply.

37 hours a week

Start date

Monday 16 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for a motivated and friendly individual to join our team as a Customer Service Apprentice. This is a fantastic opportunity to get hands in experience whilst working towards your level 2 Customer Service Apprenticeship qualification. You will develop confidence, communication skills, problem solving and critical thinking skills which will set you up for a great career in Customer Service.

Are you ready for the challenge?

Duties include:

  • Face to face interactions with our members
  • Cash handling
  • Problem solving
  • Membership/bookings enquiries
  • Administration tasks
  • Sales calls

Where you'll work

Clacton Leisure Centre
Vista Road
CO15 6DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TENDRING DISTRICT COUNCIL

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Apprenticeship Standard at Level 2.

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English. 

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment. A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.

Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

Apprenitces may be required to work on reception.

About this employer

Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, Essex.

http://www.tendringdc.gov.uk (opens in new tab)

After this apprenticeship

  • There are many opportunities for progression within Tendring District Council either as a higher level apprentice or a staff member within the Leisure Department or elsewhere.

Ask a question

The contact for this apprenticeship is:

TENDRING DISTRICT COUNCIL

The reference code for this apprenticeship is VAC2000006421.

Apply now

Closes in 26 days (Sunday 18 January 2026 at 11:59pm)