IT & Customer Support Apprentice

Wise Origin

Nottingham (NG5 1RF)

Closes on Friday 30 January 2026

Posted on 23 December 2025

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Summary

Recruiting for 2 motivated, adaptable apprentices for hybrid, multi-purpose roles. These positions offer genuine hands-on experience across multiple departments with clear long-term career progression.

Wage

£14,918.80 to £24,126.96, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 8.00am - 5.00pm Finish early on a Friday.

38 hours a week

Start date

Monday 2 February 2026

Duration

1 year 4 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will support the broader business as required and gain structured experience in:

Product Marketing & Product Support:

  • Supporting the Product Manager with product-related tasks
  • Learning product specifications and features
  • Assisting with product listings, manuals, and PDP content
  • Working with designers on artwork, packaging, and instructions
  • Supporting translations and compliance documentation
  • Website population and product data management
  • Spreadsheet work, data collation, and asset organisation
  • Assisting with internal product training and documentation

Sales, Digital & Customer Support:

  • Handling enquiries via email, live chat, and phone
  • Supporting inbound and outbound sales calls
  • Order processing and stock checking
  • CRM system support (HiPOS, Zoho, and internal tools)
  • Supporting trade and dealer accounts
  • Customer communication regarding orders, returns, and upgrades

Production & Warranty Technical Support:

  • Booking in and booking out customer returns and repairs
  • Assisting with technical testing and fault diagnosis (training provided)
  • Supporting product repairs and quality checks
  • Customer communication regarding warranty processes
  • Using ticketing and returns systems
  • Supporting warehouse goods-in / goods-out when required
  • Exposure to automotive audio, camera, and technology products

Additional Hybrid Responsibilities (As You Progress)

  • Elite installer network support
  • Call analysis and identifying training or documentation gaps
  • Supporting video content for customer support, website, and social media
  • Improving customer journeys and internal processes
  • Assisting with documentation and knowledge-base updates

Where you'll work

3 Rani Drive Nottingham
Nottingham
NG5 1RF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING FOR FUTURES LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

  • English (grade A-C or 4-9)
  • Maths (grade A-C or 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills
  • Administrative skills
  • Team working

Other requirements

  • Desirable - Driver and access to own vehicle

About this employer

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Company benefits

Benefits & Incentives Free Road Angel dash cam and speed awareness device 
Early finish every Friday at 3:00 pm.
Real responsibility from day one.
Strong opportunity for permanent employment and progression.

After this apprenticeship

  • Strong opportunity for permanent employment and progression
    Potential option to progress to Level 4 qualification

Ask a question

The contact for this apprenticeship is:

LEARNING FOR FUTURES LTD

The reference code for this apprenticeship is VAC2000006402.

Apply now

Closes on Friday 30 January 2026