Bus Services Support Officer Apprentice
West Midlands Combined Authority
West Midlands (B19 3SD)
Closes in 14 days (Tuesday 6 January 2026 at 11:59pm)
Posted on 23 December 2025
Contents
Summary
The apprentice will play a key supporting role within Transport for West Midlands’ Bus Services team, helping to ensure that subsidised bus services run effectively for local communities by assisting with business operations, project support, and stakeholder engagement, while gaining hands-on experience and formal training.
- Wage
-
£23,981 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday - 36.5 hours per week. Approx. 9am - 5pm.
37 hours a week
- Start date
-
Monday 16 February 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will support planning, procurement, and monitoring of subsidised bus services, handle administrative tasks, maintain contract records, assist with data processing, prepare reports, and engage with partners and operators.
Where you'll work
16 Summer Lane
Birmingham
West Midlands
B19 3SD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
During your first month, you will spend 2 days per week at the training provider's premises in Aldridge. You will then be visited each month by the training provider at the WMCA's offices in Birmingham.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4+)
- Maths (grade C/4+)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
About this employer
WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.
We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.
http://www.wmca.org.uk (opens in new tab)
Company benefits
Generous LGPS pension, tax-free AVC scheme, 28 days + statutory holiday allowance, EV car benefit, healthcare, gym discounts, tech financing, shopping perks, Costco membership, volunteer days, cycle-to-work, eye care, and more.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Once qualified, you will have the skills and experience needed to progress into more specialised roles within the sector.
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
The reference code for this apprenticeship is VAC2000006364.
Apply now
Closes in 14 days (Tuesday 6 January 2026 at 11:59pm)