HR Support L3 Apprenticeship

OLD THORNS GOLF HOTEL AND COUNTRY ESTATE LIMITED

Hampshire (GU30 7PE)

Closes in 20 days (Friday 30 January 2026 at 11:59pm)

Posted on 7 January 2026

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Summary

Old Thorns Hotel & Resort is seeking a customer focused individual to assist with the smooth and efficient running of the Human Resources Department, through professional planning and administration, with focus on employee relations and data processing, in addition to other department activities in accordance with the hotel's objectives.

Wage

£15,704 a year

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Annual

Training course
HR support (level 3)
Hours
8.30am to 5pm, Monday to Friday 30-minute unpaid break. Flexible break time between 12pm and 1.30pm.

40 hours a week

Start date

Monday 16 February 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key responsibilities:

  • To always act positively towards guests and clients.
  • To be polite and helpful when answering the telephone.
  • Employee data management - accurately create, maintain and process contractual records and documents throughout the employee lifecycle held within EPS (HR System).
  • Undertake reference checks for new employees and complete reference requests for former employees.
  • Administer paperwork for employment changes, including promotions, changes in hours or other contractual changes.
  • Review staff time and attendance information on a weekly basis.
  • Analyse and eventually conduct exit interviews, feeding back to the HR team and Head of Department as appropriate.
  • Assist the HR team with departmental reports as necessary.
  • Provide administrative support to Payroll (no previous experience required)
  • Conduct staff accommodation checks with another member of the team on a regular basis.
  • Ensure notice and communication to employees staying in the accommodation are timely and accurate. -Arrange the cleaning of accommodation after or before a new person arrives. -Inspect the staff accommodation on a regular basis and respond to and report any maintenance issues.
  • Assist with the annual cycle of the employee appraisals.
  • Attend off-site Careers Fairs and Networking Events with other members of the team, where required.
  • Assist with the preparation of colleague communication
  • This is not an exhaustive list, but it intends to provide an idea of the type of duties.

Where you'll work

Old Thorns Hotel & Resort,
Longmoor Road
Liphook
Hampshire
GU30 7PE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHICHESTER COLLEGE GROUP

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

HR Support L3 Apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • Maths (grade 9-4)
  • English (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Professional
  • Customer focused
  • IT literate
  • experienced in MS Office
  • Understands Confidentiality
  • Approachable
  • Team Player
  • Uses own initiative
  • Punctual
  • Personable
  • Proactive
  • Helpful manner
  • Confident using the phone
  • Flexible
  • Willing to learn
  • Excellent communicator
  • Polite Manner
  • Supportive
  • Hardworking
  • Dedicated
  • Driven
  • Committed

Other requirements

This is an apprenticeship job, so applicants MUST BE free from full-time education to be eligible to apply for it. Applicants MUST BE resident in the UK for a minimum of 3 years prior to the start of learning and have work authorisation for the UK. Applicants WILL NOT BE eligible to apply if they have already achieved a qualification which is equal to or higher than the apprenticeship standard on offer. Applicants MUST BE resident in the area local to the apprenticeship opportunity or be prepared to relocate in time to start employment and study. 13-month apprenticeship (training period) plus 3-month end point assessment Attendance will be at Chichester College for one day per week. Past working experience would be an advantage but is not necessary. Old Thorns Hotel & Resort has great connections by road. A driving licence would be advisable due to the location. There is a free car park on site. There is a canteen on site and free staff food. Discounted rates on food, retail and leisure outlets across the resort. On-site gym. Plenty of training & development opportunities.

About this employer

Old Thorns is a four-star hotel resort in Hampshire. The hotel is easily accessible from the A3, Guildford and Portsmouth. Old Thorns offers a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars and a championship golf course.

After this apprenticeship

A permanent role can be offered to the right candidate after completion. Training opportunities can be discussed following the completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHICHESTER COLLEGE GROUP

The reference code for this apprenticeship is VAC2000006335.

Apply now

Closes in 20 days (Friday 30 January 2026 at 11:59pm)