IT Apprenticeship

AABYSS LIMITED

3 Newton Business Centre Thorncliffe Park Estate Newton Chambers Road Sheffield (S35 2PH)

Closes in 14 days (Monday 5 January 2026)

Posted on 22 December 2025

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Summary

Aabyss is now seeking an IT Apprentice with a genuine interest in technology and a strong willingness to learn. This role is ideal for someone looking to begin a career in IT while gaining hands-on experience within a supportive and knowledgeable team. 

Wage

£23,810 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Between 9am-5pm, Monday to Friday.

38 hours a week

Start date

Tuesday 6 January 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Diagnosing and resolving software and hardware faults.
  • Installing, configuring, and supporting desktops and laptops.
  • Ensuring that clients are kept up to date at all times and effectively manage their expectations.
  • Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket.
  • Provide technical support to clients via phone, email, and chat by following the Aabyss documented processes.
  • Complete 1st Line Support Engineer tickets following company templates, checklists, and guidelines.
  • Troubleshoot and resolve technical issues.
  • Escalate issues to 2nd Line Support when necessary.
  • Do PowerShell scripting.

Where you'll work

3 Newton Business Centre Thorncliffe Park Estate Newton Chambers Road Sheffield
S35 2PH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BALTIC TRAINING SERVICES LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Online training with Baltic Apprenticeships qualified trainers. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 5/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working

About this employer

Aabyss is a commercially focused IT and cybersecurity company that supports businesses by simplifying technology, reducing risk, and enabling growth through expert solutions and reliable support. With a strong people-first culture and a commitment to continuous improvement, Aabyss provides a collaborative and professional environment where individuals are encouraged to learn, develop, and succeed.

 

Company benefits

  • Company profit share.
  • Private medical insurance.
  • Company contributory pension scheme.
  • Cycle to work scheme.
  • Free on-site parking. 

After this apprenticeship

Potential for a full-time role upon completion.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

The reference code for this apprenticeship is VAC2000006276.

Apply now

Closes in 14 days (Monday 5 January 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.