Scania Customer Advisor Apprenticeship
KELTRUCK LIMITED
Berry Hill Industrial Estate (WR9 9AU)
Closes on Monday 16 February 2026
Posted on 22 December 2025
Contents
Summary
Ready to kick start your career as a Customer Advisor Apprentice? Are you looking for an exciting opportunity to earn while you learn and have all your training expenses covered? Our apprenticeship programme has been designed with you in mind.
- Wage
-
£16,702 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday- Friday
8am- 4:30pm
40 hours a week
- Start date
-
Monday 3 August 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.
Why Apply?
• You love engaging and talking with people
• A vital, in demand role that will give you future opportunity to progress
• A supportive team committed to your growth
• A nationally recognised qualification
• Top class training
About You:
• Positive and friendly attitude
• People person who loves working and communicating with their team and customers
• Passionate and motivated
• Committed to delivering exceptional customer service
If you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step.
Application is simple and quick, apply today!
Where you'll work
Unit 28c, North Bank
Berry Hill Industrial Estate
WR9 9AU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
REMIT GROUP LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade C/4)
- English (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Motivated
- Passionate
- Problem solving
About this employer
Established in 1983, Keltruck Ltd is the largest independent Scania dealer in Europe with 18 depots across the Midlands and South Wales. The company, founded by Chris Kelly, is today managed by an experienced team of executive directors with several decades worth of experience within the road transport industry and the Scania U.K. network between them.
After this apprenticeship
At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.
Ask a question
The contact for this apprenticeship is:
REMIT GROUP LIMITED
The reference code for this apprenticeship is VAC2000006270.
Apply now
Closes on Monday 16 February 2026
After signing in, you’ll apply for this apprenticeship on the company's website.