Apprentice Administration Assistant

D R JONES YEOVIL LTD.

Eastleigh (SO50 7DZ)

Closes in 28 days (Friday 16 January 2026)

Posted on 19 December 2025

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Summary

Jones Building Group are looking to appoint an Apprentice Administrator based at our office in Eastleigh, Hampshire. This is a fantastic opportunity to join a busy office to assist in daily administration duties whilst working towards a level 2 Customer Service Practitioner.

Wage

£14,918.80 to £24,126.96, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9.00am - 5.00pm

38 hours a week

Start date

Sunday 1 February 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The apprentice will be working alongside the office teams to assist with customer service, order processing, logistics, purchasing and general administrative tasks.

·  Answer telephones/emails and deal with queries

·  Raise purchase orders / subcontract orders

·  Assist departments within the business with various tasks plus various admin / secretarial duties as required

Where you'll work

Unit 10, East Horton Business Park
Knowle Lane, Horton Heath
Eastleigh
SO50 7DZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH HAMPSHIRE COLLEGE GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training will be carried out at the workplace and the candidate will achieve a NVQ Level 2 in Customer Service Practice.

Training may also be carried out at the College on block release as directed by the Training provider

Requirements

Essential qualifications

GCSE in:

  • English (grade C)
  • Maths (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Administrative skills
  • Team working

About this employer

Starting in 1979 as a Painting and Decorating firm we have grown to be a leading social housing and public sector contractor who manage over £20M of new construction, responsive Maintenance, Planned Maintenance, and cyclical programmes across the South-West and Hampshire. For over 40 years we have remained a level above competitors gaining a reputation for being recommended by both clients and residents.

http://www.jonesbuildinggroup.co.uk (opens in new tab)

After this apprenticeship

Potential for progression into a full Administrator role

Ask a question

The contact for this apprenticeship is:

SOUTH HAMPSHIRE COLLEGE GROUP

The reference code for this apprenticeship is VAC2000006154.

Apply now

Closes in 28 days (Friday 16 January 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.