Customer Service Apprentice

ONGO RECRUITMENT LIMITED

Scunthorpe (DN15 6QY)

Closes in 17 days (Monday 5 January 2026)

Posted on 19 December 2025

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Summary

Our local client is seeking a motivated Customer Service Apprentice to join their office-based team in Scunthorpe. This is a fantastic opportunity to gain practical, hands-on experience while working towards a Level 2 Customer Service Apprenticeship qualification.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09:00 - 17:00 (30-minute unpaid break)

40 hours a week

Start date

Monday 2 February 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Communicate with customers and internal stakeholders via telephone, email, and other communication channels to address enquiries in a timely and professional manner
  • Take bookings, respond to customer queries, and escalate issues where necessary
  • Ensure accurate and timely entry of customer information into internal systems
  • Work collaboratively as part of the team to deliver excellent customer service and resolve issues effectively
  • Support general administrative tasks as required, such as filing, data entry, and document handling
  • Assist with other reasonable duties as needed to support the team and business operations

Where you'll work

15-19 Cole Street
Scunthorpe
DN15 6QY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CERT C.I.C.

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

We've been in place since 2007 and have years of experience in recruiting for local and national companies. We work with both job seekers and employers to get people into sustainable employment.

After this apprenticeship

  • This is a fantastic opportunity to gain practical, hands-on experience while working towards a Level 2 Customer Service Apprenticeship qualification

Ask a question

The contact for this apprenticeship is:

CERT C.I.C.

The reference code for this apprenticeship is VAC2000006108.

Apply now

Closes in 17 days (Monday 5 January 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.