Account Management Apprentice

EVRi

West Yorkshire (LS27 0WH)

Closes in 28 days (Friday 16 January 2026)

Posted on 19 December 2025

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Summary

Our Apprenticeship scheme is designed to develop our future talent by giving you hands on exposure to projects and real responsibility from day one. You’ll join a dynamic Account Management team who will support you throughout with structured training and invaluable industry experience. 

• Wage:

  £24,000 a year

  Check minimum wage rates (opens in new tab)

  Pay is reviewed on a regular basis and apprentice receive a pay progression each year.

• Training course: Sales executive (level 4)
• Hours: Monday to Friday, 9.00am to 5.00pm.

  39 hours a week

• Start date:

  Monday 9 March 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• You’ll be the main point of contact for a portfolio of clients, helping them grow from start-ups to established businesses
• You’ll learn how to monitor client performance, identify opportunities for improvement and prepare reports to showcase success
• You’ll assist in developing growth strategies and identifying opportunities for expansion
• You’ll help resolve account queries and support escalations under guidance
• You’ll learn how to maintain accurate records of client interactions and progress using Evri’s CRM system
• You’ll collaborate with experienced Account Managers, Finance Business Managers, and industry leading operation experts
• You’ll build strong relationships with internal teams and learn how to communicate effectively with clients
• You’ll develop an understanding of Evri’s products, services, and customer service processes
• You’ll develop skills to deliver top quality customer services and manage high profile, high expectation clients at all levels of an organisation
• You’ll receive mentoring and join a network of emerging talent through our Evri Emerging Talent Development programme

Where you'll work

Capitol House 1 Capitol Close
Morley
Leeds
West Yorkshire
LS27 0WH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BMS PROGRESS LLP

Training course

Sales executive (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
• Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
• Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
• Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
• Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
• Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
• Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
• Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
• Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
• Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
• Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Training schedule

• Training will involve a mixute of virtual and face to face learning 
• We'll run through more details of what this will look like prior to you joining

More training information

The Level 4 Sales Executive Apprenticeship standard is the first qualification of its type for the sales community. This qualification teaches the core principles of consultative selling and account management required to enhance the customer journey and build loyalty to the employer. The learner will undertake training in all aspects of the end-to-end consultative sales and account management process, providing them with the knowledge, skills and behaviours required of a professional salesperson.

The programme will help to build professionalism and confidence that will enable them to progress within their role, their organisation and in their careers. BMS Progress deliver this qualification as a blended learning programme which includes both physical and virtual classrooms, eLearning modules, skills development activities, on the job training and most importantly one-to-one coaching and support on a monthly basis from a development coach.

Requirements

Essential qualifications

GCSE in:

• English, Science and Maths (grade 4 or above)
• Three non-core subjects (grade 5 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Initiative
• Personable
• Approachable
• Prioritise
• Eager to Learn
• Proactive attitude
• Resilient
• Solution focused
• Builds Rapport

About this employer

Evri are leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth. We have won loads of awards for our IT, innovation and green fleet. But we wouldn’t be the biggest dedicated parcel delivery company in the UK without our amazing people. We’re a friendly, ambitious and diverse bunch, and we’re really proud of our Evri family.

https://evricareer.com/Careers/2022%20Multipage%20Microsite-1995?SiteID=3680 (opens in new tab)

Company benefits

• 26 days holiday
• 50% discount on sending parcels via Evri
• Cycle to work scheme
• Flexible Benefits
• Employee Assistant programme
• Digital GP

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• At Evri, we know we only grow if our people do too
• There's plenty of opportunity to progress following completion of the apprenticeship and training in the role in an aray of Commercial roles
• The opportunities are endless

Ask a question

The contact for this apprenticeship is:

BMS PROGRESS LLP

The reference code for this apprenticeship is VAC2000006085.

Apply now

Closes in 28 days (Friday 16 January 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.