Business Administrator apprentice at Central London Community Healthcare NHS Trust
Central London Community Healthcare NHS Trust Headquarters
London (NW1 5JD)
Closes on Sunday 1 February 2026
Posted on 19 December 2025
Contents
Summary
Referral processing, appointment booking and call handling for 15 community services supported by Single Point of Access. Handling the generic mailboxes to deal with queries from service users and internal staff.
- Wage
-
£30,546 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, shifts to be confirmed.
38 hours a week
- Start date
-
Monday 2 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Full Description: -
- Responsible for answering and actioning patient inbound calls within designated timeframes in a professional and polite manner
- Book clinics/appointments and manage cancellations or amendments in a timely manner
- Organise interpreters and transport to support clinical appointments
- Enter and retrieve patient electronic data ensuring all details are accurately recorded, whilst maintaining integrity.
- Provide accurate confirmation of appointments to patients
- Work with telephone equipment and computer software which are used to support the SPA service
- Manage the department’s generic inbox ensuring all incoming mails/queries are answered and actioned within agreed timescales.
- Generate clinic letters, reports, correspondence, and other documents are generated and sent within agreed time scales and to agreed standards
- Act as a team player to support the department and service delivery to achieve daily targets and provide an excellent customer services experience to patients in the community.
- Work with colleagues to ensure service information provided to referrers and patients are correct and up to date
- Communicate effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards
- Participate in SPA team meetings, including taking minutes.
- Undertake audits and surveys as requested
Where you'll work
Ground Floor
15 Marylebone Road
London
NW1 5JD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CAPITAL CITY COLLEGE GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Analytical skills
- Logical
Other requirements
Educated to NVQ 3 in admin or equivalent combination of NVQ 2, courses and experience.
About this employer
CLCH is London’s largest community organisation providing community services within 11 boroughs of London and a large part of Hertfordshire. The range of services offered are Podiatry, Tissue Viability, Falls Prevention, Diabetes, Neuro-Rehab, Learning Disability and Autism and much more. It is a close-knit community in terms of a workplace with plenty of mentoring and coaching support available from peers and managers within the Trust.
After this apprenticeship
You can potentially go into roles such as:
- Admin Team Co-ordinator
- Senior Administrator
- Admin Team Lead
Ask a question
The contact for this apprenticeship is:
CAPITAL CITY COLLEGE GROUP
The reference code for this apprenticeship is VAC2000006012.
Apply now
Closes on Sunday 1 February 2026
After signing in, you’ll apply for this apprenticeship on the company's website.