Business Administration apprenticeship
Firdale Medical Centre
CHESHIRE (CW8 4AZ)
Closes on Friday 30 January 2026
Posted on 19 December 2025
Contents
Summary
Firdale medical centre are seeking a new Business Administration apprentice to join their friendly office team in Northwich.
- Wage
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£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday Tuesday Friday 8am – 6:30pm including 1-hour unpaid lunch break (9.5 hours per day) Wednesday 9am – 5pm (30min unpaid lunch) – 8 hours CPD release. Thursday 9am -12:30 3.5 hours
38 hours a week
- Start date
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Saturday 31 January 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Work as part of the reception team in a professional manner to provide high quality reception and support services to patients, visitors, GPs and allied professionals.
- Follow all relevant standard operating prdures, policies and charters to ensure working in an efficient and courteous manner at all times.
Key Duties:Admin Duties:
- Receive and greet patients, i.e. patients and visitors to the Practice, in a welcoming and professional manner
- Answer telephone calls in a professional manner ensuring important/appropriate information is documented and redirected accordingly
- Complete eConsult in a timely and efficient manner, using knowledge of in hours and local services to signpost where appropriate
- Provide accurate and up to date information to answer the enquiries of patients and visitors where necessary seeking the advice of others, responding to and/or redirect all patient and visitor requests accordingly.
- Accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures
- Accurately maintain and update both computerised and manual filing systems, including: setting up new patient records on the clinical system; updating of patient details; entry of identified clinical data (including read codes) to medical records; electronic scanning of correspondences and allocation to patient records
- Coordinate and arrange support services including interpreting services.
- Ensure reception and waiting areas are maintained in a clean and tidy state, preparing and tidying rest and meeting areas, when requested, including the making of drinks and using dishwasher.
- Open and lock up the Reception area at the beginning and end of the day and to ensure the building is secure each evening before leaving and ensuring the premises are adequately alarmed.
- Arrange for an ambulance for patients as and when requested by the clinician.
- Notify the team leader of any equipment or IT failures or faulty equipment.
- Attend meetings as required, e.g. business meeting, reception meeting and all PLT sessions.
- Provide guidance and training to new members of staff to help them achieve their objectives.
- Ensure all individually attended training sessions are cascaded to all members of the reception team.
- To maintain patient and staff confidentiality all times including outside of the work environment.
- To provide holiday and sickness cover for reception and other administration duties as required
- To undertake any other duties commensurate with the scope of the role and within your skill set as requested.
- NB: This is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.
Where you'll work
FIRDALE RD
NORTHWICH
CHESHIRE
CW8 4AZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
1ST2 ACHIEVE TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
All training will take place at the workplace via tutor led monthly sessions.
More training information
The qualification will be gained on successful completion, taking approx. 15-18months.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Health and Safety:
- To comply with the Health and Safety at Work etc. Act 1974.
- To take responsibility for his/her own health and safety and that of other persons who may be affected by his/her own acts or omissions.
Equality and Diversity:
- To carry out at all times his/her responsibilities in line with the Modality Equal Opportunities Policy and Procedure.
- Risk Management and Clinical Governance
- To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives.
- Report risks to Team Leader.
Confidentiality:
- To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Caldicott Guardian and the Data Protection Act 1998 including outside of the practice environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.
General:
- To undertake any other duties commensurate with the role, within the bounds of his/her own competence.
- To participate in disaster planning and response.
In light of national policy and due the needs of the business it may be necessary for the Partnership to alter the opening hours of the outlets. This could incorporate different opening hours and weekend working which may effect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.
About this employer
Firdale Medical Centre is a General Practitioner (GP) surgery in Northwich, Cheshire, part of the NHS, providing routine and chronic disease management, mental health support, family planning, and immunizations, known as a teaching practice that trains future doctors and offers extended hours and online booking for patient convenience.
After this apprenticeship
Long term job prospects and advancement opportunities.
Ask a question
The contact for this apprenticeship is:
1ST2 ACHIEVE TRAINING LIMITED
The reference code for this apprenticeship is VAC2000005966.
Apply now
Closes on Friday 30 January 2026