Customer Service and Sales Apprentice

PROFESSIONAL APPRENTICESHIPS LTD

Bristol (BS35 2AG)

Closes in 21 days (Friday 9 January 2026)

Posted on 19 December 2025

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Summary

This is a great opportunity to join a growing local business. Bristol Coffee Company are looking for an apprentice to support with sales and customer care. Fuel your ambition with Bristol Coffee Company, our premium, small-batch coffee is crafted for those who demand more.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Be rewarded for your work - bonus/comission payments based on your results.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday.

40 hours a week

Start date

Monday 26 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You’ll be part of a small, friendly team helping new and existing clients succeed. Your day-to-day tasks could include:

  • Sales – You’ll work to support new and existing customers in processing their orders. This could be face-to-face or on the phone. Managing customer relationships and ultimately growing the customer base
  • Client Support – You’ll be the go-to person for helping clients with questions or issues. That might mean answering queries by phone or email, fixing small problems
  • Marketing Help – You’ll also support with basic marketing tasks

This is a hands-on and varied role where you’ll learn a lot and build a strong foundation in tech, customer service, and sales.

What We’re Looking For:

  • Enthusiastic and Motivated: Bring your energy and passion every day
  • Keen to Progress: Always looking to learn and improve
  • Eye for Detail: Precision and care in everything you do
  • Customer focused: Excellent communication skills

Where you'll work

8 The Plain
Thornbury
Bristol
BS35 2AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PROFESSIONAL APPRENTICESHIPS LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships holds the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.

The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

We’re Thornbury’s boutique coffee experts, serving the best coffee in town and supplying over 300 businesses in Bristol. 

After this apprenticeship

Bristol Coffee Company are committed to nurturing talent and helping you build a rewarding career. This role is designed to:

  • Provide exposure to various aspects of the business, allowing you to discover your strengths and interests
  • Offer mentorship and guidance to help you grow professionally
  • Present opportunities to specialise in development, support, or sales & marketing based on your aptitude
  • Support your long-term career growth through ongoing training and development programs

Ask a question

The contact for this apprenticeship is:

PROFESSIONAL APPRENTICESHIPS LTD

The reference code for this apprenticeship is VAC2000005923.

Apply now

Closes in 21 days (Friday 9 January 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.