Apprentice Workforce Officer - Workforce Information Systems
Warwickshire County Council
Warwick (CV34 4RL)
Closes in 24 days (Monday 12 January 2026)
Posted on 19 December 2025
Contents
Summary
An excellent opportunity if you are interested in a career to join our Pay & Systems Service as a Workforce Support Officer. Specialising in the use of digital applications. You will be implementing and delivering projects relating to our core HR Systems. Develop skills and knowledge, and behaviours needed to succeed in your apprenticeship.
- Wage
-
£19,306 a year
- Training course
- Digital support technician (level 3)
- Hours
-
Monday to Friday 9 am to 5 pm.
37 hours a week
- Start date
-
Monday 9 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role responsibilities outlined will be practiced, learned, and eventually mastered by the apprentice, under guidance and supervision from the line manager and their colleagues.
- Day-to-day planning of operational tasks specific to the specialist area to ensure delivery in line with relevant SLAs and guidelines
- Work collaboratively with the team to meet the outcomes of the service delivery plan
- Develop and maintain good working relationships with our range of key stakeholders, including statutory partners, service providers, voluntary sector and internal and external customers
- Process data and information, and independently interpret and analyse information to solve difficult problems
- Deal with difficult customer or system queries relating to a specialist area
- Support practitioners to develop business cases and board reports
- Identify areas of service improvement & simplification
- Support the rollout of new system modules and features, including routine upgrades, integrations, and system changes to meet organisational needs
- Perform data analysis, process mapping, and impact assessments to support project objectives
- Maintain accurate records and documentation for project activities
- Provide general support for system and data projects, including responding to queries and assisting with troubleshooting
Where you'll work
Shire Hall
Warwick
CV34 4RL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JBC SKILLS TRAINING LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
Your training will be with:
JBC Skills Training
More training information
https://jbctraining.co.uk/digital-support-technician
Requirements
Essential qualifications
GCSE in:
- English (grade (Grade A* - C / 9 - 4))
- Maths (grade (Grade A* - C / 9 - 4))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 350 apprentices, most of whom have been retained in further roles at the Council.
https://www.warwickshire.gov.uk/ (opens in new tab)
Company benefits
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays. Access to Vivup benefits and discounts platform.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Completion of this apprenticeship could lead to a further position as a qualified Workforce Officer - Workforce Information Systems with Warwickshire County Council.
Ask a question
The contact for this apprenticeship is:
JBC SKILLS TRAINING LIMITED
The reference code for this apprenticeship is VAC2000005919.
Apply now
Closes in 24 days (Monday 12 January 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.