IT Apprentice
PROFESSIONAL APPRENTICESHIPS LTD
Teddington (TW11 8LZ)
Closes in 30 days (Sunday 18 January 2026)
Posted on 18 December 2025
Contents
Summary
We are looking for an IT support apprentice to join an ever-growing team and provide Outstanding customer service and support to all clients.
Working with the Team you will be involved in everything and have a chance to do a varied role meaning every day is different and exciting.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday-Friday.
40 hours a week
- Start date
-
Monday 23 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Role
- Learn more about networking and architecture
- Support users with varying degrees of IT troubleshooting
- Increase your understanding of cloud services
- Get to grips with mobile and operating systems
- Understand helpdesk systems
Role Requirements
- Professional, friendly approach with keen IT interest
- Punctual and good attention to detail
- Excellent customer service skills
- Exceptional telephone manner
- Great email communication skills
- Good troubleshooting/problem-solving skills
- Keen interest to learn and develop
- Task Management Skills
- Confident and willing to learn
- Ability to ask good open questions
Where you'll work
Marvan Court
1 Waldegrave Road
Teddington
TW11 8LZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PROFESSIONAL APPRENTICESHIPS LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
- Data Security
- Hardware & Software
- Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships is an Ofsted ‘Outstanding’ rated provider and holds the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
- Cloud & Mobile Technologies
- Technical Problem Solving
- Advanced-Data Security
- Computer Networks
- IT Communication & much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
IT is treated as a craft. Every client engagement is handled with care and precision. We keep our client base intentionally selective so we can devote the time, expertise and attention needed to deliver at the highest standard.
This approach means our clients enjoy a service that feels effortless on the surface, but is underpinned by meticulous management, robust security and constant vigilance behind the scenes. It is IT that works seamlessly, protects consistently, and gives leaders the confidence to focus entirely on their business.
Company benefits
You’ll be working for a friendly, supportive employer who value their team above all else. You can look forward to first-class support, a friendly and relaxed atmosphere and team events.
After this apprenticeship
This is an incredible opportunity to join the business at a time of growth and really make the role your own. This employer is looking for someone who, if successful, will progress on to a permanent role in the IT department and really drive the function forward.
Ask a question
The contact for this apprenticeship is:
PROFESSIONAL APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC2000005889.
Apply now
Closes in 30 days (Sunday 18 January 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.