HR Support Apprentice

D S L GROUP LTD

Nottingham (NG15 0DP)

Closes on Saturday 31 January 2026

Posted on 19 December 2025

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Summary

HR Professionals are responsible for managing HR queries and providing guidance on a variety of HR processes, from routine to intricate tasks. They take ownership of advising managers on HR matters, ensuring alignment with company policies and legal regulations. This is crucial to maintain compliance and mitigate potential legal risks.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Between £7.55 & £8.50 (depending on candidate and experience)

Training course
HR support (level 3)
Hours
Monday - Thursday, 8.30am - 5.00pm with 30 minutes lunch. Friday, 8.00am - 4.00pm, 30 minutes lunch.

40 hours a week

Start date

Monday 2 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Understand the structure of the organisation
  • Understand of HR legislation and the HR policy framework of the organisation
  • Understand the role and focus on HR within the organisation
  • Understand the systems, tools and processes used in the role, together with standards to be met, including the core HR systems used by the organisation
  • Deliver excellent customer service on a range of HR queries and requirements
  • Use sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions
  • Deal effectively with colleagues within the team and HR to achieve results
  • Identify opportunities to improve HR performance and service
  • Maintain required HR as part of services delivered
  • Keep up to date with business changes and HR policy changes relevant to the role

Where you'll work

Unit A
Willow Drive, Annesley
Nottingham
NG15 0DP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

P.T.P. TRAINING LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

  • Level 3 HR Support Apprenticeship Standard
  • Apprentices without Level 2 maths or English may need to achieve this prior to taking the end point assessment
  • The EPA consists of two assessment methods: Consultative Project, Professional Discussion

Requirements

Desirable qualifications

GCSE in:

  • English (grade at grade 4/C and above)
  • Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Logical
  • Team working
  • Patience
  • Enthusiasm to achieve & learn

About this employer

From everyday essentials to seasonal magic, DSL makes life simpler, brighter, and better.

At DSL, we believe the small things make the biggest difference.

A tool that helps you finish the job. A fragrance that lifts your mood. A suitcase that’s ready for adventure. A set of Christmas lights that turns a house into a home.

For over 40 years, we’ve been passionate about bringing products into people’s lives that are useful, affordable, and inspiring.

https://dsl.co.uk/ (opens in new tab)

Company benefits

At DSL, great work earns great perks: training & development, flexible hours, early finish Fridays, birthday leave, extra holidays, rewards & bonuses, charity events, free parking, staff discounts, treats, giveaways and a team culture.

After this apprenticeship

  • To be decided upon completion of the qualification however a long-term career is available

Ask a question

The contact for this apprenticeship is:

P.T.P. TRAINING LIMITED

The reference code for this apprenticeship is VAC2000005851.

Apply now

Closes on Saturday 31 January 2026