Customer Service Apprentice
WATES PROPERTY SERVICES LIMITED
Croydon (CR0 4WQ)
Closes in 26 days (Tuesday 10 March 2026)
Posted on 11 February 2026
Contents
Summary
As a Customer Service Apprentice, you’ll learn from experienced professionals, strengthen your communication and problem-solving abilities, and play an important role in creating positive experiences for our customers.
- Wage
-
£15,704 to £25,396.80, depending on your age
National Minimum Wage
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 8.00am - 5.00pm. Includes 1 hour lunch.
40 hours a week
- Start date
-
Monday 3 August 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Acting as the first point of contact for customers, providing friendly and helpful support
- Handling enquiries and resolving issues via phone, email, or in-person interactions
- Working with the team to create a positive customer experience at every stage
- Keeping accurate records of customer interactions and feedback
- Collaborating with other departments to ensure smooth service delivery
- Ordering materials and equipment to keep projects on track
- Logging jobs, uploading documents, and keeping systems updated
- Responding to queries and scheduling contractors
- Raising purchase orders accurately
- Preparing clear and concise reports
- Coordinating contractor bookings
- Completing administrative tasks within agreed timelines
Where you'll work
Unit 21
Croydon Road, Beddington
Croydon
CR0 4WQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
REMIT GROUP LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Can meet work deadlines
- Good time management
Other requirements
passing a Disclosure and Barring Service (DBS) check
About this employer
The Wates Group, established in 1897, is one of the leading privately-owned construction, residential development, and property services businesses in the UK. We employ approximately 3,600 people and work with a wide range of public and private sector customers and partners.
After this apprenticeship
- There are many different routes within Wates after successful completion
- Wates offer a wide range of career progression opportunities including further qualifications on completion of the apprenticeship
- The right candidate could move into a permanent role, and we have a Trainee Management programme
Ask a question
The contact for this apprenticeship is:
REMIT GROUP LIMITED
The reference code for this apprenticeship is VAC2000005785.
Apply now
Closes in 26 days (Tuesday 10 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.