Business Admin Apprentice
CORNERSTONE TRAINING AND SUPPORT LTD
BIRMINGHAM (B3 3BD)
Closes in 21 days (Friday 9 January 2026 at 11:59pm)
Posted on 18 December 2025
Contents
Summary
The role is to provide high-quality business administrative support across three service areas from the same office base:
Antser Group services – provide general administration
Cornerstone Training delivery – lead on the management of this service
Cornerstone VR – support with tech set up.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday-Friday 9am-5pm
35 hours a week
- Start date
-
Sunday 1 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Duties & Responsibilities
- Act as the central point of contact for customers, ensuring enquiries are handled promptly, effectively, and courteously.
- Provide full administrative support for training delivery, including pre- and post-training processes.
- Maintain and update key documents such as training calendars and learning data spreadsheets.
- Interpret contractual arrangements and ensure service provision reflects agreements; resolve customer queries where necessary.
- Gather and collate client feedback, supporting evaluation processes and maintaining performance data.
- Liaise with marketing to ensure courses are advertised and offers sent to prospects.
- Follow processes and liaise with finance to ensure invoices are issued and paid promptly.
- Support recruitment of trainers and consultants, including contract updates.
- Ensure course materials are current and relevant, working with team and associates.
- Proactively support sales by identifying opportunities for spot purchase training and tenders.
- Contribute to tendering processes, including identifying opportunities and supporting content development.
- Build strong relationships with trainers, associates, partners, and clients.
- Be flexible, prioritise workload, and continually seek service improvements.
- Resolve issues affecting the training business in the absence of senior managers.
- Undertake other activities of a similar nature as required.
Where you'll work
122 COLMORE ROW
BIRMINGHAM
B3 3BD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH & CITY COLLEGE BIRMINGHAM
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will attend Digbeth Campus once a week - Wednesdays 9am-5pm
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Creative
- Initiative
- Energetic
- Adaptable to change
Other requirements
Care Leavers are welcome to apply.
You must be comfortable with making/taking phone calls.
This is a busy environment, you will need to be comfortable with change and confident!
About this employer
The journey of Cornerstone VR began in 2015. Founded by an adoptive parent who envisioned a better, more empathetic approach to adoption and fostering. Witnessing the profound impact of VR content on Alzheimer's care, she saw an opportunity to bring similar innovation to the care, fostering, and adoption sectors.
We soon set about making our own VR films, designed to help adopters, foster carers, social workers, teachers and judges understand the impact of attachment-related trauma on a child.
These films provide a unique perspective on attachment-related trauma. They allow individuals to witness and understand the experiences and emotions of children and young people from adverse backgrounds. From the moment they enter the virtual world, viewers are transported to the earliest stages of development, experiencing the hardships and challenges faced by vulnerable children first-hand.
We take immense pride in our work here at Cornerstone VR, especially when we hear about the positive changes in the lives of young people. Stories of parents adapting their parenting styles or schools deciding to support a child due to our resources are the moments that inspire us the most. These transformations are a testament to the power of understanding and empathy in creating lasting change.
After this apprenticeship
There may be a full time position available after successful completion of the apprenticeship depending on the business needs.
Ask a question
The contact for this apprenticeship is:
SOUTH & CITY COLLEGE BIRMINGHAM
The reference code for this apprenticeship is VAC2000005773.
Apply now
Closes in 21 days (Friday 9 January 2026 at 11:59pm)