Business Administration apprenticeship

LEGAL4LANDLORDS LTD

Warrington (WA2 0YL)

Closes on Friday 30 January 2026

Posted on 18 December 2025

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Summary

The Insurance Administrator plays a key role in supporting the daily operations of the insurance team. This role ensures efficient administrative handling, prompt communication with clients and advisers, and contributes to overall team performance.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Uncapped commission, pension scheme

Training course
Business administrator (level 3)
Hours
Monday - Friday, day shifts - hours to be confirmed with candidate - likely 9.00am - 5.00pm.

38 hours a week

Start date

Saturday 31 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Insurance Administrator – Role Description

The Insurance Administrator plays a key role in supporting the daily operations of the insurance team. This role ensures efficient administrative handling, prompt communication with clients and advisers, and contributes to overall team performance.


Primary Responsibilities

  • Email Management
  • Monitor and respond to incoming insurance-related emails three times daily (Morning, Mid-Morning, and Afternoon).
  • Ensure timely and accurate communication with clients and advisers.
  • Renewal Processing

Add insurance renewals to the system for:

  • RLP (Rent & Legal Protection)
  • OR (OpenRent Renewals)
  • B&C (Buildings & Contents)
  • TPO Lead Assignment

Review and assign

  • Third Party Organisation (TPO) leads to appropriate advisers based on eligibility (assessed via referencing)
  • Monitor leads twice weekly
  • Policy Spot Checking
  • Ensure accuracy for all RLP, B&C, and TLI (Tenant Liability Insurance) policies by:
  • Verifying details on the web lead.
  • Confirming that policy documents are generated (for RLP).
  • Checking policy implementation with the insurer (for B&C).
  • Ensuring OpenRent renewals are processed.
  • Customer Enquiries
  • Respond to general insurance queries from clients professionally and efficiently
  • Inbound call handling
  • Manage inbound calls and direct or resolve queries appropriately.
  • Mid-Term Adjustments (MTAs)

Handle the full process of changes to existing policies (e.g., tenant changes on RLP), including:

  • Customer correspondence
  • Administrative updates
  • Invoicing.
  • Take payments
  • Lead Generation Support

Conduct outbound dialling campaigns:

  • Contact B&C policyholders around renewal times
  • Identify and pass potential leads to advisers
  • Cleanse and update customer data

Detailed Tasks

  • Policy Checking (RLP / B&C / OR)
  • Ensure every sale has a complete and accurate web lead attached to the customer file
  • Validate key details: name, address, start/end dates, policy premium, policy number, renewal/new policy status
  • Confirm data entry in Salesforce and supporting spreadsheets

Check that:

  • RLP documents are generated
  • B&C policies are active with the insurer
  • OR renewals are set up

Creating Web Leads

  • Enter accurate data for all insurance leads.
  • Inbox management
  • Monitor and manage the Landlord Protect Team inbox, handling customer and internal queries.
  • Outbound dialler Use
  • Run campaigns for monthly B&C renewals and new landlord outreach.
  • Generate leads and update data
  • B&C Renewal Emails – Joanne to do training

Folgate send the renewal in via the insurance email, which is then transferred to the B&C renewal spreadsheet.
Ceta- this will be automatically added to the renewal sheet, you will need to go into Ceta to pull the data to add to the sheet as details come missing

Key Skills Required

  • Communication
  • Demonstrate clear, professional, and high-quality communication skills, both written and verbal, across all platforms
  • Build rapport with clients and internal teams effectively

Where you'll work

Unit 5b
Olympic Way, Birchwood
Warrington
WA2 0YL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

1ST2 ACHIEVE TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This is a Level 3 Business Administration apprenticeship and on successful completion, it takes approx 5-18 months for the qualification to be gained 
All training will take place at the workplace via tutor-led monthly sessions.
 

Requirements

Essential qualifications

GCSE in:

Maths & English and 3 other subjects (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Analytical skills
  • Initiative

About this employer

Several years ago, when managing our own portfolio of properties, we realised just how difficult it was for landlords and letting agents to find affordable, reliable and efficient services to help them run their businesses. We’re the kind of people who hate to let a good opportunity pass by, and now LegalforLandlords, the business we created, has become one of the brightest and best providers of tenant referencing, insurance and professional services for the rental property sector.

https://legalforlandlords.co.uk/about-us/ (opens in new tab)

Company benefits

Officially named a Sunday Times Best Place to Work 2025. We earned this because of: ·A culture that prioritises wellbeing and work‑life balance ·Strong investment in learning and development ·Standout wellbeing initiatives and support programmes

After this apprenticeship

  • Future career progression with the company on successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

1ST2 ACHIEVE TRAINING LIMITED

The reference code for this apprenticeship is VAC2000005749.

Apply now

Closes on Friday 30 January 2026