Apprentice Medical Receptionist/Administrator

Meir Park & Weston Coyney Medical Practice

Stoke on Trent (2 available locations)

Closes in 15 days (Friday 2 January 2026 at 11:59pm)

Posted on 18 December 2025

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Summary

The post holder will be responsible for the main reception area within the Service, as directed by the Practice Manager and Assistant Practice Manager.  You will provide a prompt, courteous service to all patients, visitors, and members of the clinical team, both face to face and over the telephone.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
30 – 37.5 hours per week, over 5 days, shifts TBC.

37 hours a week

Start date

Monday 12 January 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Receive all patients and visitors to the practice in a pleasant efficient manner, ensuring they are booked in and that the appropriate person is notified of their arrival
  • Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, taking messages where appropriate and passing them on accordingly
  • Book and schedule patient appointments using the electronic booking system, ensuring that their confidentiality is maintained at all times
  • Accepting and handling prescriptions, letters, forms and specimen bottles/containers
  • Perform receptionist duties as required by the Assistant Practice Manager and Practice Manager
  • Registering new patients, temporary residents, emergency patients and those requiring immediate treatment
  • Following up results and referrals with the hospital
  • Ordering ambulances both routine and emergency

 

The role of Receptionist will be required to work at our surgeries based in Meir Park and Meir Primary Care Centre. There may also be the opportunity to cover other shifts supporting our other services at Basford and other locations across the North Staffordshire area (Longton, Bradwell, Biddulph, Cheadle, Shelton and Werrington). Therefore, a driving licence and use of own car is desirable.

Receptionists are the first point of contact for patients both by telephone and arriving for their appointment. Hours of work will be between 8am and 6.30pm Monday to Friday and there may also be the requirement to work the occasional Saturday. Our services operate between 8.00am and 6.30pm, 5 days per week. There may be on occasion the requirement to work to support our wider Federation services until 8pm.

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • Meir Park Weston Coyney Medical Practice, Weston Road, Stoke on Trent, ST3 6AB
  • Meir Park Surgery, Lysander Road, Stoke on Trent, ST3 7TW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWCASTLE AND STAFFORD COLLEGES GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeships/st0072-v1-1

Requirements

Desirable qualifications

GCSE in:

  • English (grade Grade 4/C or above)
  • Maths (grade Grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Patience

About this employer

Our surgery is run and lead by The North Staffordshire GP Federation who seek to ensure that practices provide enhanced, integrated, patient centred care.

https://www.meirparksurgery.co.uk/ (opens in new tab)

After this apprenticeship

  • Could lead to a permanent position for the right candidate.

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The reference code for this apprenticeship is VAC2000005741.

Apply now

Closes in 15 days (Friday 2 January 2026 at 11:59pm)