Service Advisor Apprentice
CURRIE MOTORS UK LIMITED
Middlesex (TW1 1ER)
Closes on Friday 23 January 2026
Posted on 18 December 2025
Contents
Summary
As a Service Advisor you will be required to welcome customers to the centre, complete telephone bookings, answer customer queries, administration duties and support the rest of the service team. You will need to be a proficient communicator who is happy dealing with people face to face and also by telephone.
- Wage
-
£14,918.80 to £24,126.96, depending on your age
National Minimum Wage
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 8.00am - 6.00pm with 1 hour for lunch & 8.00am - 1.00pm on a Saturday rota (1 in 3 on a rota basis)
38 hours a week
- Start date
-
Monday 26 January 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians to ensure a seamless customer experience is provided
- Connect with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs
- Provide accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales and manage expectations accordingly
Where you'll work
161 Chertsey Road
Twickenham
Middlesex
TW1 1ER
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING CURVE GROUP LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- 1-1 training
- No college realise day
- Off the job training
- Fuctional Skills if required
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
Established more than eighty years ago and today one of the most prominent motor retail groups in England, Currie Motors represents Lexus and Toyota and provides motorists with a one-stop quality service. The Group is also recognised as one of the most successful specialists in the sale of pre-owned cars. Currie Motors’ business philosophy is encapsulated in the internationally known slogan “Nice People to Do Business With”, emphasising as it does the need to provide customers with peace of mind. Perhaps the fact that we are a fourth-generation family owned and run business, with the descendants of the founder still in day-to-day control, provides that extra personal attention to quality service. Currie Motors operates in both the retail and the fleet markets for both new and pre-owned, supplying new Lexus and Toyota cars. All of the showrooms are official Dealerships appointed by a Motor Manufacturer. The manufacturers currently represented are Lexus and Toyota. In the United States Currie Motors operates along similar lines, all the branches being positioned around the major city of Chicago. Currie Motors – Nice people to do business with
After this apprenticeship
- Opportunity for full time role upon completion
Ask a question
The contact for this apprenticeship is:
LEARNING CURVE GROUP LIMITED
The reference code for this apprenticeship is VAC2000005740.
Apply now
Closes on Friday 23 January 2026
After signing in, you’ll apply for this apprenticeship on the company's website.