Apprentice Hire Desk Controller
PULSE HIRE LIMITED
Wakefield (WF4 5RA)
Closes in 18 days (Monday 5 January 2026 at 11:59pm)
Posted on 17 December 2025
Contents
Summary
Kick-start your career with Pulse Hire Ltd as an Apprentice Hire Desk Controller. You’ll gain hands-on experience delivering great customer service, supporting hire operations, working with customers and suppliers, and completing a Level 2 Customer Service apprenticeship with real progression opportunities.
- Wage
-
£16,881.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
You will work 42.5 hours per week, Monday to Friday, from 8:00am to 5:00pm. This includes a 30-minute lunch break and two 15-minute breaks each day, in line with company policy.
43 hours a week
- Start date
-
Monday 19 January 2026
- Duration
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1 year
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Delivering excellent customer service
- Liaising with customers and suppliers via phone and email
- Liaising with the Sales team to ensure orders are processed correctly
- Communicating issues/developments with orders to the wider team
- Communicating with suppliers when placing orders
- Buying all the equipment for the business
Completing admin tasks including:
- Raising breakdowns
- Chasing breakdowns
- Closing breakdowns
- Processing off-hires
- Raising damages
Where you'll work
Unit 2 Benton Office Park Bennett Avenue Horbury
Wakefield
WF4 5RA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TOTAL TRAINING PROVISION LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
You’ll complete a Level 2 Customer Service Practitioner apprenticeship, combining hands-on workplace learning with off-the-job training. This includes online learning, one-to-one support from a Skills Coach, projects and activities, and regular reviews, building the skills and confidence needed for a customer-focused career.
More training information
As part of the programme, you’ll receive structured training in customer experience, communication, teamwork, and handling challenges, alongside support to achieve English and maths if required. Your apprenticeship will be completed through a final assessment, including practical observation and professional discussion, with clear progression opportunities on completion.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Logical
- Team working
Other requirements
- Ability to work well as part of a team
- A positive, enthusiastic attitude and willingness to learn
- Good communication skills (phone and email)
- Ability to manage multiple tasks in a fast-paced environment
About this employer
Pulse Hire Ltd is a growing UK equipment hire company providing powered access, plant, and site solutions nationwide. Known for their fast, flexible service and customer-first approach, they support a wide range of industries and invest in developing their people.
https://pulse-hire.co.uk/ (opens in new tab)
Company benefits
- Company pension
- Yearly bonus and incentive schemes
- WPA health plan
- Death in service benefit
- Free uniform
- Free on-site parking
After this apprenticeship
On successful completion of the apprenticeship, there is the opportunity to progress into a permanent Hire Desk role with Pulse Hire Ltd.
Ask a question
The contact for this apprenticeship is:
TOTAL TRAINING PROVISION LIMITED
The reference code for this apprenticeship is VAC2000005663.
Apply now
Closes in 18 days (Monday 5 January 2026 at 11:59pm)
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