Customer Service Apprenticeship

GREENLIGHT SAFETY & CONSULTANCY LTD

Plymouth (PL6 7SG)

Closes in 7 days (Thursday 25 December 2025 at 11:59pm)

Posted on 17 December 2025

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Summary

In your customer service role, your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours, as well as product and/or service knowledge when delivering to your customers.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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This will be agreed with the employer prior to commencing apprenticeship.

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday, 9am-5pm. This will be agreed with the employer prior to commencing the apprenticeship.

40 hours a week

Start date

Saturday 5 December 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality
  • These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after-care, service recovery or gaining insight through measuring customer satisfaction
  • Your actions will influence the customer experience and their satisfaction with your organisation
  • You will demonstrate excellent customer service skills and behaviours, as well as product and/or service knowledge when delivering to your customers 

Where you'll work

Bergstrand House
Parkwood Close
Plymouth
PL6 7SG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GREENLIGHT TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The apprentice will be enroled onto a Level 2 Customer Service Apprenticeship and Greenlight Training Ltd will be the apprenticeship training provider. 

The apprentice will need to attend the Greenlight Training centre in Plymouth for 3 consecutive days per month.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working

About this employer

With over 12 years’ experience in the construction industry, Greenlight Training specialises in delivering construction Apprenticeships. We work closely with key employers across the West and the South West of England, helping you get the greenlight on your career.

https://www.greenlightsc.co.uk/ (opens in new tab)

After this apprenticeship

We would like to work with all of our apprentices after they have completed and passed their apprenticeship. We would look to take the apprentice on as a subcontractor.

Ask a question

The contact for this apprenticeship is:

GREENLIGHT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000005660.

Apply now

Closes in 7 days (Thursday 25 December 2025 at 11:59pm)

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