Level 2 Customer service apprentice

LEISUREBENCH LTD

ENGLAND (NG31 7AA)

Closes on Friday 30 January 2026

Posted on 17 December 2025

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Summary

As part of a growing company, you will be responsible for providing frontline. support to customers and to the wider business, including supporting our key account customers. With guidance from the Customer Experience Manager and working alongside the Key Accounts Team and Customer Experience team.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Working week will likely be Monday to Friday 09:00 - 17:00

40 hours a week

Start date

Monday 16 February 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing administrative support to all office functions - working alongside the Customer Experience team, Key Accounts team, BDM and Field Sales Consultant to ensure that customers and records are kept up to date
  • Maintaining relationships with Key Accounts - ensuring that all enquiries are responded to in a timely manner and customer expectations are managed
  • Communicating with external suppliers and placing orders - raising enquiries for quotes and placing Purchase Orders
  • Ensuring data entry is accurate - maintaining and updating customer cards, quotes, sales orders and POs
  • Answering customer phone calls and emails - working to SLAs to ensure that customers are responded to quickly and in a professional manner
  • Creating quotations - creating new and editing existing quotations on Zoho and Invida, providing quote information to customers either over the phone or via e-mail
  • Taking payments over the phone - using Zoho, NetSuite, WorldPay and Magento to complete orders
  • Processing sales orders - following through the process from quote to sales order confirmation, updating customers on any delays/issues and keeping the warehouse/logistics up to date with any specific requirements the customer may have for delivery
  • Supporting the Customer Experience Manager and Keys Accounts team to complete tender applications for supplying furniture contracts
  • Completing follow up calls and e-mails with customers

Where you'll work

LEISUREBENCH LTD
OLD WHARF ROAD
GRANTHAM
ENGLAND
NG31 7AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GRANTHAM COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2
  • Training will take place between site and college 

Requirements

Essential qualifications

GCSE in:

Maths & English (grade Grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Positive attitude & Team work

Other requirements

Being able to work in an office environment with a positive proactive approach. 

About this employer

Leisurebench is a leading local business producing external and internal furniture for domestic and commercial use. Leisurebench prides its self on finding solutions for all its clients needs

http://www.leisurebench.co.uk (opens in new tab)

After this apprenticeship

  • Key accounts manager
  • Customer experience manager 

Ask a question

The contact for this apprenticeship is:

GRANTHAM COLLEGE

The reference code for this apprenticeship is VAC2000005638.

Apply now

Closes on Friday 30 January 2026

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