Apprentice Office Assistant
HOME MANAGEMENT GROUP (PROPERTY MANAGEMENT) LTD
Hartlepool (TS27 4SU)
Closes in 19 days (Monday 5 January 2026 at 11:59pm)
Posted on 17 December 2025
Contents
Summary
The Home Management Group are looking for a motivated and organised Apprentice Office Assistant to join our property management team. This role is ideal for someone starting their career and wanting hands on experience in office administration, customer service, and the day-to-day operations of managing residential buildings.
- Wage
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£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 10am to 4pm
30 hours a week
- Start date
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Monday 19 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Office & Administrative Support:
- Maintain organised digital and physical filing systems for property records
- Assist with data entry, updating spreadsheets, and managing internal databases
- Prepare letters, notices, and routine correspondence for residents and contractors
- Support the scheduling of meetings, site visits, and diary management tasks
Customer & Resident Communication:
- Help respond to enquiries from leaseholders, residents, and contractors via phone and email
- Log maintenance requests and pass information to the relevant property manager
- Assist in preparing communication materials such as newsletters, updates, and meeting packs
Compliance & Record Keeping:
- Support the tracking of statutory compliance documents (fire safety checks, insurance certificates, inspection reports)
- Help maintain action logs for building safety tasks and contractor visits
- Ensure records are accurate, up to date, and stored correctly
Finance & Administration:
- Assist with processing invoices and coding them to the correct property accounts
- Help track payments, chase missing documents, and support basic reconciliation tasks
- Prepare simple reports or summaries for senior staff when required
Property Management Support:
- Help raise work orders and obtain quotes from contractors
- Update maintenance logs and follow up on outstanding tasks
- Support the preparation of service charge packs, budgets, and year‑end documentation
Learning & Development:
- Complete apprenticeship modules in business administration or property management
- Gain exposure to leasehold law, building safety regulations, and industry best practice
- Receive mentoring and on‑the‑job training from experienced property managers
Where you'll work
The Old Brewery
Castle Eden
Hartlepool
TS27 4SU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST DURHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Work will take place 5 days a week at the workplace with regular visits from the course tutor.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
About this employer
We are a highly experienced team of property professionals managing portfolios throughout the UK consisting of RTM’s, RMC’s and Private Student Accommodation.
We ask to work closely with all our clients to offer a friendly and personable service delivering the highest levels of customer service.
https://hmg.ltd/ (opens in new tab)
Company benefits
Paid study time and support toward relevant qualifications.
20+ days holiday plus bank holidays.
Clear progression pathway into Office Administrator, Assistant Property Manager, or Property Manager roles.
After this apprenticeship
Clear progression pathway into Office Administrator, Assistant Property Manager, or Property Manager roles.
Ask a question
The contact for this apprenticeship is:
EAST DURHAM COLLEGE
The reference code for this apprenticeship is VAC2000005583.
Apply now
Closes in 19 days (Monday 5 January 2026 at 11:59pm)
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