Business Admin Apprentice
NECHELLS POD
BIRMINGHAM (B7 4NX)
Closes in 16 days (Friday 2 January 2026 at 11:59pm)
Posted on 17 December 2025
Contents
Summary
To ensure reception and administrative duties are carried out in a professional manner and to provide practical help and support with the general day to day activities within the POD across all projects.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours a week
- Start date
-
Monday 12 January 2026
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Ensure the reception area is welcoming and current information is available to all visitors
- Welcome all visitors to the POD in a professional, kind and friendly manner
- Ensure all signing in and out procedures are followed
Answer the telephone and handle all enquires in a helpful and professional manner - Provide administration support across all projects to enable the smooth running of the charity including diary management, data input, photocopying, filing, emails, social media/website support, library systems and procedures, food orders, general organisation
- Ensure the events diary/calendar/Minibus log is kept up to date
Work as part of the team supporting the planning and delivery of all activities, events or meetings - Ensure all relevant paperwork for activities or events are prepared in advance (ie: signing in and out sheets, petty cash records, initial contact forms)
- Maintain the data input system (Lamplight) to keep it current, factual and in line with charity procedures
- Prepare statistical data reports from Lamplight and any other data sources for all charity projects as and when required
- Provide practical support and administration across all projects as required
- Support the team to ensure the social media platforms are updated regularly
- Attend and constructively contribute to team meetings as we look at ways we can support our community and work together effectively
- Positively contribute to your monthly supervision meetings to support your on-going development
- Work in line and adhere to all charity policies and procedures
- Report any safeguarding concerns to the Designated Safeguarding Lead in line with our safeguarding policies and procedures
- Always maintain confidentiality in line with company policies and procedures
- Work in a timely manner and to a high standard to ensure accurate records are maintained
- Complete all training relevant to your role to develop your skills and knowledge
- Keep up to date with the daily activities and know who and where to signpost people if required
- Undertake all training relevant to your role including Safeguarding, Health and Safety
- Ensure full compliance with all areas of Health and Safety as per company policy and procedures
- Comply fully with all legal requirements including GDPR, Employment law, Safeguarding, Health and Safety (this list is not exhaustive)
- Carry out any other reasonable management request as and when required
- Undertaking training as required for the needs of the role, your personal development, compliance and to ensure the smooth running of the charity
- To be available for weekend work and evening meetings and to be on call as required
Where you'll work
28 OLIVER STREET
BIRMINGHAM
B7 4NX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HALESOWEN COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- The apprentice will be allocated with an assessor who will visit them within the workpkace once every 6-8 weeks
- In addition, the apprentice will be expected to attend fortnightly, online lessons to work towards their Business Administrator Apprenticeship standard
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
About this employer
Nechells POD has been an independently registered charity since June 2015 and provides services and activities to the Nechells Community. Nechells POD Objectives and Vision. In 2024, we were delighted to receive the Kings Award for Voluntary Service.
After this apprenticeship
- There is potentially a permanent position available for the right candidate, on completion of this apprenticeship
Ask a question
The contact for this apprenticeship is:
HALESOWEN COLLEGE
The reference code for this apprenticeship is VAC2000005578.
Apply now
Closes in 16 days (Friday 2 January 2026 at 11:59pm)
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