Customer Service Apprentice (Shipping Clerk) at Evergreen Marine

EVERGREEN MARINE (UK) LIMITED

London (NW1 2DX)

Closes on Sunday 1 February 2026

Posted on 18 December 2025

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Summary

Evergreen Line is the common trading name for the Evergreen Group's container shipping companies that comprise Evergreen Marine Corp. (Taiwan) Ltd., Italia Marittima S.p.A., Evergreen Marine (UK) Ltd., Evergreen Marine (Hong Kong) Ltd., Evergreen Marine (Singapore) Pte. Ltd. and Evergreen Marine (Asia) Pte. Ltd.

Wage

£24,500 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, working hours TBC

38 hours a week

Start date

Monday 2 February 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Excellent opportunity working for an established shipping company with 50 years of experience in the maritime industry. You will be part of a busy and energetic Customer Service Department, which communicates directly with our customers and other departments within Evergreen Marine (UK) Ltd. There are four customer service sections in total, each with their own unique job functions. We are currently hiring for an Apprentice to join our Customer Service Department, Export Section.

Customer Services Import - (Charges, Invoicing, Docs & ETA’s):

  • Import manifest production and despatch
  • Import cargo release via merchant, carrier or agent haulage
  • Import haulage booking
  • Invoicing
  • Responding to import invoice queries
  • Import OBL receipt
  • VIP customer credit control
  • Handling telephone enquiries

Where you'll work

Evergreen Marine (Uk) Ltd, Evergreen House, 160 Euston Road
London
NW1 2DX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CAPITAL CITY COLLEGE GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training includes:

Customer Service Practitioner at Level 2

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Team working
  • Organisation skills

Other requirements

Any apprentice above the age of 22 will be auto enrolled into the company pension scheme. Subsidised canteen lunch provided and free access to the company gym. Optional Private Medical Insurance (after completion of probationary period), as well as life Insurance, income protection insurance and personal accident insurance.

About this employer

One of the largest international shipping container company in the world with a big focus on its customers as well as environment protection.

After this apprenticeship

Possible position available upon completion.

Ask a question

The contact for this apprenticeship is:

CAPITAL CITY COLLEGE GROUP

The reference code for this apprenticeship is VAC2000005547.

Apply now

Closes on Sunday 1 February 2026

After signing in, you’ll apply for this apprenticeship on the company's website.