Business Administration apprentice at Belgrave Medical Centre
Belgrave Medical Centre
LONDON (SW1W 8NA)
Closes on Sunday 1 February 2026
Posted on 17 December 2025
Contents
Summary
Belgrave Medical Centre is a busy GP practice in Westminster committed to delivering high-quality, patient-centred care. The Apprentice Business Administrator will support the day-to-day operational, administrative, and clinical support functions of the practice while undertaking a formal Business Administration apprenticeship.
- Wage
-
£14,820 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
9am to 5pm
30 hours a week
- Start date
-
Monday 2 February 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role provides an excellent opportunity to gain hands-on experience within primary care, develop core administrative and governance skills, and contribute to the safe and effective running of the practice.
Key Duties and Responsibilities:
Secretarial & Administrative Support
- Provide comprehensive secretarial support to clinicians and management, including typing, scanning, filing, and document management
- Manage incoming and outgoing correspondence, including emails, letters, and internal tasks
- Support the Practice Manager and senior team with administrative duties and ad-hoc projects
- Maintain accurate electronic and paper records in accordance with GDPR, NHS, and practice policies
Clinical Administration & Coding
- Support clinical coding of consultations, correspondence, and results on the practice clinical system (e.g. SystmOne), under supervision
- Process hospital letters, discharge summaries, investigation results, and referrals in a timely manner
- Ensure accurate and consistent data entry to support QOF, IIF, PCN, and contractual requirements
- Assist with maintaining high standards of data quality and clinical record accuracy
Audits, Governance & Compliance
- Support routine and ad-hoc audits, including administrative, clinical, and operational audits
- Assist with data collection and evidence gathering for CQC compliance and internal governance
- Maintain audit logs, trackers, and evidence folders
- Support the implementation and monitoring of action plans arising from audits and inspections
Reception & Patient Services
- Provide reception and telephone cover as required, ensuring a professional, welcoming, and patient-focused service
- Book appointments, manage patient queries, and support patient registrations and deductions
- Handle sensitive information confidentially and in line with information governance requirements
- Escalate concerns appropriately to senior staff or clinicians
Clinical Systems Set-Up & Administration
Support the set-up, maintenance, and amendment of clinical systems (under supervision), including:
- Patient registrations and deductions
- Template updates
- User access amendments
- System searches, recalls, and reports
- Assist with system housekeeping and data cleansing activities
- Follow all information governance, smartcard, and access control protocols
PCN & Wider Practice Support
- Provide administrative support to Belgrave Medical Centre’s involvement in the Westminster Living Well Primary Care Network, as required
- Support PCN-related data collection, reporting, and administration under guidance
- Work collaboratively with colleagues across the practice and PCN
Where you'll work
13 PIMLICO ROAD
LONDON
SW1W 8NA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CAPITAL CITY COLLEGE GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
About this employer
Belgrave Medical Centre is a well-established NHS GP Practice. In this Practice we believe that it is our responsibility to help maintain people in good health rather than simply to treat them when they are ill.
For these reasons we work as a team of doctors, nurses, health visitors and counsellors. We link to the local community-based psychiatric teams, other support teams, drug dependency groups, alcohol support services and social services.
The Practice values are Compassion, Aspiration, Respect and Equality – CARE.
In addition to treating minor ailments, we also provide specialist management of long-term conditions including dedicated clinics such as health checks, baby clinics and diabetes management clinics. We also provide an online service so that you can book an appointment or request a prescription at anytime and anywhere.
After this apprenticeship
- Permanent position possible after completion
Ask a question
The contact for this apprenticeship is:
CAPITAL CITY COLLEGE GROUP
The reference code for this apprenticeship is VAC2000005531.
Apply now
Closes on Sunday 1 February 2026
After signing in, you’ll apply for this apprenticeship on the company's website.