Apprentice Business Administrator - REF 14889
THE SECRET DRAWER LTD
SKIPTON (BD23 1SX)
Closes on Monday 16 March 2026
Posted on 17 December 2025
Contents
Summary
The Secret Drawer in Skipton are recruiting for an Apprentice Business Administrator. The successful candidate will complete a Level 3 Business Administrator Apprenticeship over the duration of 18 Months.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9am - 5pm (30 minute unpaid lunch break).
38 hours a week
- Start date
-
Monday 23 March 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Maintain and update records of furniture projects, ensuring information is accurate and up to date
- Shadowing team members, assisting with admin tasks, and learning project workflows to ensure the smooth running of daily operations
- Collaborate with the workshop team and make accurate updates to our systems
- Support a variety of marketing activities, including creating and posting content (posts, reels and videos) to various social media platforms
- Purchase/procurement – Placing orders for office stationery, customer appliances and accessories
- Perform general office duties such as filing, data entry, photocopying, and maintaining office supplies
- Greet clients, visitors, and staff in a professional and friendly manner, offering assistance as needed
- Answer and direct incoming phone calls, emails, and inquiries, providing accurate information or forwarding requests to the appropriate team members
- Assist with special projects or tasks as assigned
Where you'll work
THE OLD CHAPEL
SAWLEY STREET
SKIPTON
BD23 1SX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTH LANCS. TRAINING GROUP CIC
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator
- Functional Skills
- Work-Based Learning
Requirements
Essential qualifications
GCSE in:
- English (grade 4/5)
- Maths (grade 4/5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Eager to Learn
- Flexible Mindset
- Positive attitude
- Reliable
- Resilience
- Multitasking & Prioritisation
- Diligence
- Proactive Attitude
About this employer
We design and handmake bespoke furniture and interiors of the highest quality, for every room in the home. From kitchens, bedrooms, bathrooms and studies, to pantries, boot rooms, dressing rooms, bespoke cabinetry, freestanding furniture and so much more.
After this apprenticeship
Progression onto full-time employment.
Ask a question
The contact for this apprenticeship is:
NORTH LANCS. TRAINING GROUP CIC
The reference code for this apprenticeship is VAC2000005463.
Apply now
Closes on Monday 16 March 2026
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