Business Administration Apprenticeship - Birmingham
ZEDA SOLUTIONS LTD
Birmingham (B4 6AF)
Closes on Monday 19 January 2026
Posted on 16 December 2025
Contents
Summary
Zeda Healthcare is a tech-led complex care provider supporting people with serious health needs. As a Business Administrator Apprentice, you’ll help with day-to-day admin, coordination and office support while working towards your Level 3 Business Administration Apprenticeship Qualification.
- Wage
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£17,940 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.30am - 3.30pm
30 hours a week
- Start date
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Monday 26 January 2026
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Administrator Apprentice at Zeda Healthcare, you’ll gain hands-on experience across the core functions of a tech-led complex care provider.
A typical week will involve supporting the team with back-office operations, helping implement new packages of care, assisting with sourcing, recruiting and vetting care professionals, handling basic queries from live care packages, and keeping company compliance records up to date.
You’ll also learn how to use and manage our internal tech systems, contribute to coordination tasks, and build a strong understanding of how a complex care service runs day to day. This role gives you exposure to operations, compliance, recruitment and digital systems, all while working towards your Level 3 Business Administrator qualification.
Day-Day Responsibilities:
- Support with implementing new care packages
Assist with sourcing, recruiting and vetting care professionals - Handle basic queries from clients, families and staff (as training progresses)
- Maintain and update compliance records and company documentation
- Help manage digital systems, apps and tech administration tasks
- Carry out general office administration and data entry
- Support the team with scheduling, notes, and basic coordination duties
- Prepare reports, spreadsheets and updates as required
- Communicate clearly with internal teams to keep workflows running smoothly
- Contribute to improving processes across operations and compliance
Benefits:
- Hybrid working model (2–3 days per week in the office; office time higher in early months for training)
- Central Birmingham office with excellent transport links
- Commission structure available, with earnings linked to successful care package implementations
- 20 days annual leave plus bank holidays (pro-rata for 30 hours per week)
- Supportive team environment with clear development opportunities
- Access to high-quality training and hands-on experience in a growing healthcare business
Where you'll work
35 Bull Street
Birmingham
B4 6AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
- On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship Level 3 Qualification
Requirements
Desirable qualifications
Other in:
- Maths GCSE (grade Pass)
- English GCSE (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
Other requirements
- The closing date is guidance, if a successful candidate is found before the advertised dates, the advert will close early
About this employer
At Zeda, we aim to build strong personal connections by offering holistic and individualistic care services. We are always ready to meet changing needs, with the goal of being a trusted lifelong partner in the Complex Care ecosystem. We strive to be the partner of choice for both healthcare professionals and individuals seeking Person Centred Care. We aim to provide more than just care and support to those who need us in society; we aim to transform the Complex Care landscape for the better and to foster a legacy of comprehensive clinical delivery and leadership.
After this apprenticeship
- Possibility of a full time role after the completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC2000005444.
Apply now
Closes on Monday 19 January 2026
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