Sales Adviser Apprentice
SCHUH LIMITED
Leicester (LE19 1HX)
Closes in 31 days (Friday 16 January 2026)
Posted on 16 December 2025
Contents
Summary
Retail is a fantastic path to start your career within the service or fashion industry. We need you to be a fun-loving, chatty sort who values customer service as much as we do. It wouldn’t work otherwise, would it?
- Wage
-
£14,040 a year
Check minimum wage rates (opens in new tab)
Sales Adviser (16-17) £9
Sales Adviser (18-20) £10.14
Sales Adviser (21+) £12.38 - Training course
- Customer service practitioner (level 2)
- Hours
-
30 hours per week, exact shifts to be confirmed.
30 hours a week
- Start date
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Friday 23 January 2026
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We love people who strive to be the best they can be and who take pride in what they do. Whether it’s making sure your section of the shop looks the BEST, unpacking the delivery quicker than you did last time or being the friendliest and most efficient cashier ever. We’ve got a thing for a bit of ambition and hunger for hard workers.
Your role will be based within a busy schuh store. You will be providing excellent service by delivering the schuh customer service values, and be part of a team that maintain high standards of presentation & display; and efficiently handle stock, cash and administration.
Developing people is what we’re all about. Our fab apprentice programme gives you the opportunity to earn while you learn. You’ll combine valuable hands-on work experience with off-the-job training and independent study to gain an industry recognised qualification.
About what you’ll be doing –
• Delivering the highest level of customer service possible, greeting and approaching customers and providing in depth product knowledge
• Striving to meet KPIs and personal targets
• Processing payments, customer orders and reservations
• Stock management and shop floor merchandising
• Maintaining high standards both on shop floor and in back areas
• Assisting with opening/shutdown procedures
About what you’ll get –
• Up to 40% product discount for you and your loved ones as well as an annual 100% discount up to the value of £75 / €85 for shoes to wear to work
• Up to 29 days holiday (including bank holidays) increasing to 34 after three years’ service
• Your birthday off to celebrate you
• Flexible working hours / contracts to work when suits you
• Perk platform for hundreds of discounts
• Manage, save and access your wages as you earn them to get paid your way
• Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services.
• A pension scheme to help you save for the future
Where you'll work
Unit 5 a Fosse Park Shopping Centre
Fosse Park Avenue
Leicester
LE19 1HX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Level 2 Customer Service Practitioner, including Functional Skills in English and maths if required.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
About this employer
Apart from being great fun, working at schuh is an exciting and creative environment. From stores, to our warehouse and head office - you're guaranteed to find sneaker-heads in every corner. With benefits like discounts on your favourite fits, development opportunities and much more, you'll fit right in at schuh.
After this apprenticeship
Ongoing development and support.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC2000005419.
Apply now
Closes in 31 days (Friday 16 January 2026)
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