Support Administrator Apprentice

LA International

Staffordshire (ST1 5UB)

Closes in 16 days (Friday 2 January 2026 at 11:59pm)

Posted on 16 December 2025

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Summary

We are looking to recruit our next Support Administrator to work within the admin team supporting with day-to-day operations. The ideal candidate will have excellent telephone and communication skills.

• Wage:

  Competitive

  Competitive wage offered

  Check minimum wage rates (opens in new tab)

  Competitive Salary, negotiable dependent upon experience.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 9:00 to 17:30 with 1 hour for lunch.

  38 hours a week

• Start date:

  Monday 12 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Call Management

• Taking and directing calls with a professional approach and telephone manner
• Representing the business with a positive & professional attitude

Administration based duties

• Supporting the sales recruitment team with the production of CVs to a very high standard (key is accuracy & speed) using MS word-based templates, (around 100 templates)
• General office duties such as filing, scanning, processing incoming/outgoing mail etc.
• Data input support using our in-house database / Daxtra
• Any other ad-hoc tasks to support the administration function

Full training will be given where required.

Where you'll work

International House
Festival Way
Stoke-on-Trent
Staffordshire
ST1 5UB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWCASTLE AND STAFFORD COLLEGES GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

One day per week study day, Newcastle College (ST5 2GB)

Requirements

Desirable qualifications

GCSE in:

• English (grade (Grade 5/B or above))
• Maths (grade (Grade 5/B or above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative

About this employer

LA International is a Digital Technology Resourcing and Project Solutions Organization, with enhanced Government Accreditation, operating globally from the largest single site in the UK and is the UK’s leading supplier of Security Cleared Digital and Technology resource to his Majesty’s Government.

https://www.lainternational.com/ (opens in new tab)

Company benefits

• Workplace Pension Scheme
• Increase of holiday entitlement with length of service
• Annual Bonus
• Cycle to Work Scheme
• Employee Assistance Programme
• Onsite parking

After this apprenticeship

• Could lead to a permanent position for the right person.

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The reference code for this apprenticeship is VAC2000005386.

Apply now

Closes in 16 days (Friday 2 January 2026 at 11:59pm)

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