Catering & Hospitality Apprentice
Woodpecker Court Ltd
Dover (CT15 4BF)
Closes on Friday 23 January 2026
Posted on 16 December 2025
Contents
Summary
Earn a Level 2 Food and Beverage qualification while gaining hands-on experience in a friendly, inclusive environment. Our café is a welcoming hub, offering affordable quality food and drink and a space for people to connect. The perfect opportunity to learn hospitality skills and make a positive impact in your local community.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Food and beverage team member (level 2)
- Hours
-
Monday, Wednesday & Friday 8.30am to 16.45pm
Tuesday 10.00am to 16.30pm
30 hours a week
- Start date
-
Monday 23 February 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Greet and serve customers at the community café with warmth and professionalism.
Prepare and serve hot and cold drinks, light meals, and snacks.
Maintain high standards of hygiene and food safety in line with regulations.
Assist with stock rotation and food preparation.
Keep the café clean and welcoming, including tables, counters, and kitchen areas.
Support community events and activities hosted in the café.
Handle payments and operate the till (training provided).
Cash up and down at the beginning and end of shifts
Update menu boards and prices as required
Where you'll work
45 Wigmore Lane
Eythorne
Dover
CT15 4BF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EGLANTINE CATERING LIMITED
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
You will be working in Woodpecker Court's café which is at the heart of the local community, providing affordable quality food and drink and a space for people to connect.
Daily on the job work and guidance from experienced staff.
Fortnightly Zoom sessions with your training provider to be facilitated on site.
Opportunities to support in community-focused events
Requirements
Desirable qualifications
GCSE in:
- English (grade 4/C)
- Mathematics (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Patience
- Friendly and approachable
- Reliable and committed
- Community spirit
Other requirements
Passing a Disclosure and Barring Service (DBS) check
Comfortable working with young people with SEND
About this employer
Woodpecker Court is an alternative education provider with specialist post 16 status set in a rural location. Within the educational provision and alongside our sister company Woodpecker Wood CIC we run a community cafe which is accessed by our students alongside members of the community. It is also used as a space for community projects.
After this apprenticeship
Opportunities to progress into a hospitality career
Ask a question
The contact for this apprenticeship is:
EGLANTINE CATERING LIMITED
The reference code for this apprenticeship is VAC2000005361.
Apply now
Closes on Friday 23 January 2026
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