IT Support Apprentice

JUST CHILDCARE LIMITED

Denton, Manchester (M34 2GP)

Closes in 27 days (Monday 12 January 2026)

Posted on 16 December 2025

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Summary

Whilst studying your apprenticeship, you’ll be providing first-line IT support to nurseries and central support colleagues via the IT helpdesk. In addition, the role is required to support the company’s operational IT infrastructure and aid the ICT Director and senior IT technician in delivering IT projects.

Wage

£21,200 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday (09:00 - 17:00)

38 hours a week

Start date

Monday 19 January 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

Accountabilities

· To provide IT support, using telephone, remote access and/or by attending site, to our nurseries and support services.

· To ensure all our nurseries have adequate Wi-Fi and communications responding quickly to any issues arising.

· To respond to requests for IT support, maintaining records on work undertaken, as and when required.

· To respond sensitively and professionally in supporting and maintaining good relationships with colleagues and all contacts who work in partnership with the Company.

· To carry out routine network maintenance tasks, e.g. maintaining user network accounts, including email accounts, installing hardware and software as necessary, maintaining computer peripheral equipment such as printers and scanners, checking and configuring new computer equipment for users, ensuring anti-virus software is installed on all devices, etc.

· To assist in the maintenance and support of all management information and finance systems and associated modules.

· To proactively support the adoption of new technologies, as appropriate.

· To assist with the installation and testing of new software and making the software available to appropriate users.

· To be familiar with all Health and Safety issues relating to the use of IT equipment, raise any Health and Safety concerns.

· To be aware of, and work within the Company’s Health and Safety policies, relating to the working environment and building security, reporting any issues promptly.

· To work within the provisions of the Data Protection Act 1998 & GDPR 2018, observing strict confidentiality in relation to all aspects of work undertaken.

· To contribute to a risk assessment around the use of equipment

· Maintain an update asset register of all hardware.

· To maintain/update IT audit of all hardware and software, and particularly licences associated with the hardware. Be responsible for ensuring the organisation always has legal licences for software used.

· Travel to nurseries for the proper performance of these duties to be undertaken from time to time.

Where you'll work

Just Childcare Nursery Support Centre
Ridgway House
Progress Way
Denton, Manchester
M34 2GP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4)
  • IT or Digital Related (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Team working

About this employer

At Partou, childcare is more than just a job; it's a journey – one where every child leads us in a unique new direction. As part of the largest childcare group in the Netherlands, we have access to world-leading research, resources, and expertise to help you develop your skills and create a positive impact on the development of the next generation, as they lead us into a better future.

https://partou.co.uk/ (opens in new tab)

After this apprenticeship

Ongoing training and development

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC2000005309.

Apply now

Closes in 27 days (Monday 12 January 2026)

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