Information Communications Technician Apprentice (MBA Group Limited)
MBA GROUP LIMITED
London (N17 0HW)
Closes in 12 days (Saturday 31 January 2026)
Posted on 15 January 2026
Contents
Summary
The successful candidate will have the opportunity to work within a supportive environment to develop their IT skill set. They will be responsible for assisting with 1st/2nd line helpdesk requests and device builds, providing support to onsite/offsite staff, on premise & Cloud infrastructure and solutions.
- Wage
-
£20,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 9am - 5.30pm
38 hours a week
- Start date
-
Monday 2 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services.
Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites.
Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remote desktop tools or physical attendance, should the need arise.
As an Apprentice Information Communications Technician, you will:
- To be responsible for support of all MBA staff in their use of MBA IT systems. Including PCs, laptops, and mobile phones
- Respond to user software or hardware queries via email or phone
- Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software
- To take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the staff member involved. To accurately record the progress and solution of each call
- To escalate complex problems to senior IT staff, as required and communicate effective information about the problem
- To manage user accounts in Active Directory, including creation, deletion, and management of user access to server resources
- To assist senior IT staff in projects and rollouts of new systems
- This may include occasional, scheduled, out of hours work
- To comply with MBA security policies and procedures as a priority of all work undertaken. To have the ability to explain to staff members, of any level, why some requested actions are not permitted
- To create documentation of systems as required, so they are easily understood by other technical staff
- To ensure MBA stay fully compliant with software licencing
- To be willing to participate in training and skills development both formerly and on an on-the-job basis
- To occasionally assist MBA clients directly with questions about access to MBA systems
Where you'll work
Mba House Garman Road
London
N17 0HW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
Training schedule
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Problem solving skills
- Ability to troubleshoot
- Positive & can do attitude
- Good communication skills
- Written communication skills
- Working on own initiative
- Strong customer service skills
- Manage time effectively
- Able to work under pressure
Other requirements
- Well-developed communication skills in English (both verbal and written)
- Ability to communicate technical information to both technical and non-technical staff
- Strong customer service skills, including the ability to communicate with clients and suppliers
Would be an advantage to have knowledge:
- Basic TCP/IP networking/switching/routing
- Microsoft server
- Security standards such as ISO27001 and legislation such as GDPR
About this employer
MBA Group Limited is a dynamic and innovative marketing solutions provider headquartered in Tottenham, North London. We specialise in helping businesses connect with their target audiences through creative and technology-driven marketing campaigns. With offices in Warrington and Central London also, we are committed to delivering exceptional service to our clients.
More information can be found at:
www.mba-group.com
www.videosmart.com
www.studiocertain.com
www.intilery.com
Company benefits
- Statutory
- EAP
- Benefits and discounts platform
After this apprenticeship
This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
The reference code for this apprenticeship is VAC2000005209.
Apply now
Closes in 12 days (Saturday 31 January 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.