Food & Beverage apprentice
St Ermin's Operating (UK) Ltd
London (EC1Y 4YX)
Closes in 25 days (Saturday 10 January 2026 at 11:59pm)
Posted on 16 December 2025
Contents
Summary
Reporting to the F&B Director and F&B Managers, the F&B Supervisor provides a key managerial presence for both the F&B team and guests in the daily running of our F&B outlets.
- Wage
-
£35,000 a year
- Training course
- Food and beverage team member (level 2)
- Hours
-
Monday to Sunday
5 days per week shift work so hours will vary.
40 hours a week
- Start date
-
Sunday 11 January 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Effectively manage and run the service in the restaurant and bar, including breaks and allocations in an efficient way
- Identify the developmental needs of others and coach, mentor, or otherwise help team members improve their knowledge and skills. Train and develop F&B team members (bar and restaurant)
- Drive effective departmental communication and information systems through handovers, department meetings, and daily briefings
- Ensure the service team is fully trained and confident with outlet policies and standards
- Ensure the team is fully knowledgeable about all menus and offerings throughout F&B outlets
- Take responsibility for ensuring all company policies and procedures are adhered to by the team at all times
- Ensure that all F&B team members can take orders confidently while offering food and drink
Where you'll work
24 Chiswell Street
London
EC1Y 4YX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
UMBRELLA TRAINING AND EMPLOYMENT SOLUTIONS LIMITED
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
- On site training
- E learning logins provided on onboarding day
- Monthly review with skills coach
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Inspired by England's indelible history and informed by its dynamic present, St. Ermin's Hotel, Autograph Collection is a luxury destination amid the best of central London. Immerse yourself in stylish comfort in 4-star accommodations with contemporary amenities and premium bath products. Discover some of the world's most celebrated attractions, including Westminster Abbey, Big Ben and Buckingham Palace. Host corporate events and elegant social engagements in sophisticated event spaces, enhanced by custom catering. Punctuate your day by exploring the dramatic elements of our historic grounds and beautifully manicured courtyard. Or, savor delectable British fare at our Caxton Bar and Grill, and sip fine wines and creative cocktails at our stylish bar. A distinctive haven of modern comfort, our hotel provides distinguished luxury that captures London's historic essence.Rated by Tripadvisor as Number 1 in the UK, Number 2 in Europe, and Number 6 in the world for their coveted Best of the Best awards in 2025
Company benefits
Amazing meals on shift, Medical cashback scheme, mental health support, Financial Wellbeing platform, salary sacrifice benefits including travel card, Tastecard, wellbeing focus, world-wide Marriott discounts, Socials, parties & many more!
After this apprenticeship
Progression onto the Level 3 Hospitality Supervisor apprenticeship
Ask a question
The contact for this apprenticeship is:
UMBRELLA TRAINING AND EMPLOYMENT SOLUTIONS LIMITED
The reference code for this apprenticeship is VAC2000005206.
Apply now
Closes in 25 days (Saturday 10 January 2026 at 11:59pm)
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