Senior Support Engineer Apprentice (Bango.net Limited)
BANGO. NET LIMITED
Cambridge (CB4 0WZ)
Closes in 24 days (Monday 12 January 2026 at 11:59pm)
Posted on 18 December 2025
Contents
Summary
With a passion for learning and a ‘can do’ attitude you will join a team that monitors and maintains the Bango environment and products. Bango utilise a wide range of cutting-edge technologies to deliver its services and is actively scaling its operation on a global basis to support its growth.
- Wage
-
£35,000 a year
- Training course
- DevOps engineer (level 4)
- Hours
-
Monday - Friday, 9.00am - 5.30pm (Worked in office (study days can be from home)
38 hours a week
- Start date
-
Monday 16 February 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Working for Bango you will have high personal integrity, honesty, reliability, and dedication. You will have the opportunity to work in other teams to gain knowledge as needed.
Duties and key responsibilities:
- Provide level 2 technical support to all Bango Partners, demonstrating a customer focused attitude and technical expertise within the Bango systems
- Work closely with first level, acting as a mentor, to ensure BAU tasks can be fully absorbed by 1st line engineers and therefore covered 24/7
- Provides documented guides and technical workshops to peers to ensure appropriate knowledge sharing
- Key role during incidents, including diagnosis, troubleshooting, root cause identification, service restoration, clean up activities and implementation of preventative measures as well as internal and external communications (Either directly or via escalation)
- Responsible for the completion of OIR reports for Major Incidents
- Pro-active approach towards development/Implementation of working tools, workaround processes and automations to ensure effective management of the Bango environment
- Work closely across functions (including Engineering, Delivery, Finance and other Bango teams) to seek support when needed, ensuring priorities are aligned and SLA’s are met
- Responsible for documenting and implementing internal change requests within the operations team including full test plan. (i.e. certificate rotations)
- Keeping stakeholders updated regarding any complex ongoing change, activity or incident affecting the service in line with contracted SLA’s
- Partner onboarding – configuration tasks for existing and new customers joining the Bango platform
- Monitoring set up and configuration, and regular thresholds review with first line team to ensure reduction on false alarms as well as effective platform monitoring
- Attend and participate in customer scheduled meetings to assist / troubleshoot live issues when needed (e2e testing)
- Reporting and reconciliation activities to diagnose potential operational issues causing records alignment
Where you'll work
Matrix House
Cambridge Business Park, Cowley Road
Cambridge
CB4 0WZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
FIREBRAND TRAINING LIMITED
Training course
DevOps engineer (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Communicate credibly with technical and non-technical people at all levels, using a range of methods; e.g. ‘Show and Tell’ and ‘Demonstrations’.
- Work within different organisational cultures with both internal and external parties
- Translate user needs into deliverable tasks, writing clear, concise and unambiguous user stories that the whole team can understand.
- Initiate and facilitate knowledge sharing and technical collaboration
- Deploy immutable infrastructure
- Install, manage and troubleshoot monitoring tools
- Navigate and troubleshoot stateful distributed systems, in order to locate issues across the end-to-end service.
- Work in agile, multi-disciplinary delivery teams, taking a flexible, collaborative and pragmatic approach to delivering tasks.
- Application of a range of cloud security tools and techniques - e.g. threat modelling, vulnerability scanning, dependency checking, reducing attack surface area - incorporating these tools and techniques into the automated pipeline wherever possible.
- Assess identified and potential security threats and take appropriate action based on likelihood v impact.
- Employ a systematic approach to solving problems, using logic and hypotheses / experimentation to identify the source of issues.
- Automate tasks where it introduces improvements to the efficiency of business processes and reduces waste, considering the effort and cost of automation.
- Engage in productive pair/mob programming.
- Write tests and follow Test Driven Development discipline in various different contexts.
- Release automation and orchestration as part of a Continuous Integration workflow and Continuous Delivery pipeline, automating the delivery of code from source control to the end users.
- Invest in continuous learning, both your own development and others, ensuring learning activities dovetail with changing job requirements. Keep up with cutting edge.
- Code in a general purpose programming language.
- Specify cloud infrastructure in an infrastructure-as-code domain-specific language.
- Interpret logs and metrics data within the appropriate context to identify issues and make informed decisions.
- Writing code in such a way that makes merging easier and facilitates branching by abstraction - i.e. feature toggling.
- Application of lightweight modelling techniques, such as whiteboarding, in order to gain consensus as a team on evolving architecture.
- Incremental refactoring by applying small behaviour-preserving code changes to evolve the architecture.
- Communicate credibly with technical and non-technical people at all levels, using a range of methods; e.g. ‘Show and Tell’ and ‘Demonstrations’.
- Work within different organisational cultures with both internal and external parties
- Translate user needs into deliverable tasks, writing clear, concise and unambiguous user stories that the whole team can understand.
- Initiate and facilitate knowledge sharing and technical collaboration
- Deploy immutable infrastructure
- Install, manage and troubleshoot monitoring tools
- Navigate and troubleshoot stateful distributed systems, in order to locate issues across the end-to-end service.
- Work in agile, multi-disciplinary delivery teams, taking a flexible, collaborative and pragmatic approach to delivering tasks.
- Application of a range of cloud security tools and techniques - e.g. threat modelling, vulnerability scanning, dependency checking, reducing attack surface area - incorporating these tools and techniques into the automated pipeline wherever possible.
- Assess identified and potential security threats and take appropriate action based on likelihood v impact.
- Employ a systematic approach to solving problems, using logic and hypotheses / experimentation to identify the source of issues.
- Automate tasks where it introduces improvements to the efficiency of business processes and reduces waste, considering the effort and cost of automation.
- Engage in productive pair/mob programming.
- Write tests and follow Test Driven Development discipline in various different contexts.
- Release automation and orchestration as part of a Continuous Integration workflow and Continuous Delivery pipeline, automating the delivery of code from source control to the end users.
- Invest in continuous learning, both your own development and others, ensuring learning activities dovetail with changing job requirements. Keep up with cutting edge.
- Code in a general purpose programming language.
- Specify cloud infrastructure in an infrastructure-as-code domain-specific language.
- Interpret logs and metrics data within the appropriate context to identify issues and make informed decisions.
- Writing code in such a way that makes merging easier and facilitates branching by abstraction - i.e. feature toggling.
- Application of lightweight modelling techniques, such as whiteboarding, in order to gain consensus as a team on evolving architecture.
- Incremental refactoring by applying small behaviour-preserving code changes to evolve the architecture.
Training schedule
More training information
Firebrand’s sector-leading Level 4 Dev Ops Engineer (L4DO) Apprenticeship Programme develops apprentices to understand the concept of DevOps and how the practice is implemented throughout the development lifecycle
Apprentices will learn how to integrate automatic security controls into DevOps processes and tools, including testing processes as part of a CI/CD pipeline for a successful DevOps implementation.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the DevOps Engineer apprenticeship:
• BCS Level 4 Diploma in Software Development Methodologies
• BCS Foundation Level Certificate in DevOps
• CSA Certificate of Cloud Security Knowledge
• AWS Certified DevOps Engineer Or
• Microsoft Certified Azure DevOps Engineer
Key areas covered are:
· Programming in Python
· Test Driven Deployment
· Continuous Integration and Deployment
· General purpose programming
· Infrastructure-as-code
· Scripting & API’s
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Working knowledge of SLA’s
- SQL Database
- Troubleshooting skills
- Resolving technical issues
- Learning of new technologies
- Level headed
- Calm and clear thinking
- Open minded and flexible
- Complex concepts and systems
- Exceptional Computer Literacy
- Willingness to learn
- Transparent
- Detail orientated
Other requirements
What we offer you:
- Friendly, informal working environment
- Your own Bango buddy -to help you settle in
- Bendi-time (flexible working hours)
- Bango social events
- Choose your own headphones, keyboard & mouse
- Generous share option scheme
- Private Medical Insurance
- Health Cash Plan
- 25 days holiday a year increasing to 28 days with 4 years’ service
- Cycle to work, childcare vouchers, gym discount, massages
- Weekly onsite Pilates and Yoga classes
- Financial support for employee activity groups and charitable activities
- Free fruit, drinks and snacks, limitless tea, coffee and good quality espressos
- Company branded hoodie... to keep you happy and comfortable
- Group personal pension scheme
- Life assurance
- Employee Assistance Program
About this employer
About the Company:
Bango provides technology and services that enable content providers, app stores, merchants, and other digital businesses to sell subscriptions, apps, media, and services.
Its main offerings include:
Digital Vending Machine® (DVM) — a platform that lets content providers and subscription services bundle offerings and distribute them via third-party channels (telcos, banks, resellers, etc.), enabling subscription bundling and flexible delivery.
Bango Payments — a payments orchestration solution that enables online stores, app stores, and merchants to accept payments from mobile users. It supports alternative payment methods including direct carrier billing (DCB), digital wallets and other non-card payment options.
After this apprenticeship
- The opportunity may offer a permanent role upon completion of the apprenticeship depending on performance and availability
Ask a question
The contact for this apprenticeship is:
FIREBRAND TRAINING LIMITED
The reference code for this apprenticeship is VAC2000005181.
Apply now
Closes in 24 days (Monday 12 January 2026 at 11:59pm)