Business & Administration Apprentice – Planning Support Services
Tewkesbury Borough Council
Gloucestershire (GL20 5TT)
Closes in 24 days (Thursday 8 January 2026 at 11:59pm)
Posted on 15 December 2025
Contents
Summary
Tewkesbury Borough Council is a supportive workplace providing flexible working policies. You’ll be part of a supportive team serving the local community. This is an opportunity to gain hands-on experience in local government while working towards a nationally recognized qualification.
- Wage
-
£27,965 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 8.30am - 5.00pm
37 hours a week
- Start date
-
Thursday 5 February 2026
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your duties will include:
- Entering planning applications onto the computer system
- Assisting with maintaining the Planning filing and document management systems
- Dealing with the public on planning matters at reception and on the telephone
- Recording of representations and consultations onto the computer system
- Dealing with plan revisions and issuing planning decision notices
- Recording of enforcement infringements onto the computer systems
- Scanning and indexing of documents to the document management system
- Assisting with planning email enquiries
- Checking and dealing with the Development Control post
- Ensuring that services are delivered in compliance with existing and new Health and Safety legislation and the Council’s Health and Safety Policy and ensuring that duties are pursued in a safe manner with due regard to the Health and Safety of yourself and others
- Adhering to all Council Policy, in particular Equal Opportunities
- Undertaking any other duties properly assigned from time to time by the Director which are appropriate to the grade and character of the post
Where you'll work
Public Services Centre Gloucester Road
Tewkesbury
Gloucestershire
GL20 5TT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GLOUCESTERSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard
- Workplace delivery
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
About this employer
Tewkesbury Borough Council exists to serve and support its communities by delivering essential local services, promoting health and wellbeing, and ensuring fairness and inclusion. It is committed to protecting the environment through its Climate and Ecological Emergency pledge and aims for carbon neutrality by 2030. Working collaboratively with partners, the Council strives to improve quality of life, resilience, and opportunities across the borough.
https://tewkesbury.gov.uk/ (opens in new tab)
Company benefits
Any benefits scheme you use can't bring you below the living wage if you use a salary sacrifice:
- Leisure Centre discounts
- Cycle & Car Scheme
- Study leave
- Free onsite parking Reimbursed eyesight tests. Free flu jabs.
After this apprenticeship
- Potential position upon completion of the apprenticeship as either: Planning Administrative Officer, Planning Technical Officer, Assistant Planning Officer
Ask a question
The contact for this apprenticeship is:
GLOUCESTERSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000005172.
Apply now
Closes in 24 days (Thursday 8 January 2026 at 11:59pm)
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