Route Planner Administration Apprentice

NORTH EAST CONCRETE LTD

Chester Le Street (DH3 1QZ)

Closes in 24 days (Friday 9 January 2026 at 11:59pm)

Posted on 15 December 2025

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Summary

Understanding Business Administration and Route Planning within a fast-paced environment. Being able to learn on the job with a workplace mentor and a dedicated apprenticeship trainer. Gaining crucial workplace knowledge, skills, and behaviours to support your career progression within the industry. 

• Wage:

  £15,704 to £25,396.80, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

  After completion of the apprenticeship the opportunity for full time permanent employment will be available with a Salary increase.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday between the hours of 7:00am- 17:00pm and may work Saturdays until 12:00pm.

  40 hours a week

• Start date:

  Monday 2 February 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Traffic planning & management of drivers
• Shift handovers
• Briefing and de-briefing drivers
• Tachograph legislation
• Prioritising work to meet the time deadline
• Quick thinking and problem solver

Where you'll work

Longshank Lane
Birtley
Chester Le Street
DH3 1QZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DIAMOND PEOPLE (NE) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• All training will take place within your employer's premises
• A dedicated trainer will ensure a meeting takes place once per month on-site
• On and off-the-job training

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• Creative
• Initiative

About this employer

North East Concrete Ltd in Birtley supplies BSI-accredited ready-mixed concrete, mortar, aggregates, asphalt and recycled products from its Longshank Lane site, serving local builders and developers.

https://northeastconcrete.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• Full-time employment 
• Further upskilling within the wider business 

 

Ask a question

The contact for this apprenticeship is:

DIAMOND PEOPLE (NE) LIMITED

The reference code for this apprenticeship is VAC2000005114.

Apply now

Closes in 24 days (Friday 9 January 2026 at 11:59pm)

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