Office Administrator Apprentice

OPTIONS MANAGEMENT LTD

Newcastle (ST5 6PA)

Closes in 17 days (Friday 2 January 2026 at 11:59pm)

Posted on 15 December 2025

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Summary

The role will involve developing essential business administration skills, supporting daily office operations, and delivering high-quality customer service to internal and external stakeholders. Could lead to a permanent position for the right person.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 40 hours per week. Working times TBC.

40 hours a week

Start date

Monday 12 January 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Administrative Support

  • Handle incoming and outgoing emails, and phone calls
  • Maintain organised filing systems, both electronic and paper-based
  • Assist with preparing documents, reports, and presentations
  • Update internal databases, spreadsheets, and CRM systems
  • Photocopy, scan, and distribute documents as required

 

Customer Service

  • Act as a first point of contact for visitors, clients, and staff
  • Provide polite, professional responses to enquiries
  • Direct calls and messages to the appropriate departments

 

Office Operations

Assist in maintaining a clean, organised, and safe office environment

Where you'll work

Options House
Maries Way, Silverdale Business Park, Silverdale
Newcastle
ST5 6PA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWCASTLE AND STAFFORD COLLEGES GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Study day - one day per week.
  • Level 2 Customer Service Practitioner apprenticeship
  • Applicants requiring Functional Skills are set to attend Newcastle College (ST5 2GB)

More training information

  • On-the-job training and mentoring.
  • Opportunities to develop skills in office management, IT, communication, and customer service.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

Please note: Interviews will be on-going and the vacancy will be withdrawn early if a suitable candidate is appointed. Please therefore complete your application as soon as possible.

About this employer

We are one of the largest independent vending operators in the UK based in Newcastle-under-Lyme. With a fully operated vending service through to wholesale of ingredients to every sector of industry including education.

https://options-management.co.uk/ (opens in new tab)

After this apprenticeship

  • Could lead to a permanent position for the right person.

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The reference code for this apprenticeship is VAC2000004876.

Apply now

Closes in 17 days (Friday 2 January 2026 at 11:59pm)

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