Operational Performance Administrator Apprenticeship
Marlborough Highways
Chelmsford (CM3 3FY)
Closes in 5 days (Friday 19 December 2025)
Posted on 11 December 2025
Contents
Summary
This role is perfect for someone looking to gain hands-on experience in a busy office environment while completing a Business Administrator Level 3 apprenticeship. You’ll play a key part in helping us deliver accurate monthly reports to our clients, supporting meetings, and keeping our systems and trackers up to date.
- Wage
-
£25,396 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 40 hours per week. Working Pattern, including shift start and end times to be agreed with line manager, typically 8.00am - 4.00pm.
40 hours a week
- Start date
-
Monday 2 February 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Organising meetings & writing meeting notes
- Updating monthly reports using PowerPoint and Excel
- Transferring information from internal systems into reporting files
- Assisting the team to keep within agreed timeframes
- Double-checking information to spot errors and flagging them for correction
- Adhoc digital filing and organising documentation
- Keeping trackers up to date with good news, feedback, and actions
Where you'll work
Woolf House 15 Regiment Business Park
Eagle Way, Little Waltham
Chelmsford
CM3 3FY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHELMSFORD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Analytical skills
Other requirements
- Keen to start a career in an office role and complete a Business Administrator Level 3 apprenticeship
- Interest in highways, operations, performance reporting, H&S, sustainability, or commercial reporting
- Confident using Microsoft Office (Outlook, PowerPoint, Excel) and willing to learn new systems
- Careful and accurate, with strong attention to detail
- Clear written communication skills for summarising information
- Organised and reliable, with a professional approach
- Trustworthy with sensitive information
About this employer
Marlborough Highways is an established, independent and dynamic civil engineering company with 30 years of industry experience and expertise in public realm, regeneration and infrastructure projects. We work with Councils, Local Authorities and Contractors in London, Essex, Cambridgeshire and the South East, delivering pioneering multi-million-pound trials and rollouts for large programmes and phased schemes through to smaller one-off projects.
http://www.marlboroughhighways.co.uk (opens in new tab)
Company benefits
- Access to 24/7 GP Service
- MyMedicash Plan
- Retail Discounts
- Employee Assistance Programme
- Recognition Programme
- Private Pension
- Learning & Development Opportunities
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Upon completion of the apprenticeship, the individual could move into a Operational Performance role and take on additional responsibility and further training.
Ask a question
The contact for this apprenticeship is:
CHELMSFORD COLLEGE
The reference code for this apprenticeship is VAC2000004795.
Apply now
Closes in 5 days (Friday 19 December 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.