Customer Service Call Handler Apprenticeship

I'M YOUR PA LIMITED

BUSHBURY (WV10 9LE)

Closes on Friday 16 January 2026

Posted on 10 December 2025

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Summary

Offers on the job training as a Customer Service Call Handler where you will be answering calls in a professional manner and making bookings. You will also have a skills coach who teaches and supports you through the apprenticeship, You will have a Customer Service Practioner Level 2 qualification on completion of the apprenticeship.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
You will need to be available between the hours of 8.00am and 6.00pm and will be doing between 30 to 37.5 hours per week.

38 hours a week

Start date

Monday 19 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer calls confidently and professionally
  • Manage a variety of call types
  • Handle multiple tasks simultaneously
  • Book appointments and callouts for different customers
  • Collaborate and train with your team
  • Learn and use the company systems
  • Perform all other duties necessary to succeed in the role

Where you'll work

UNIT 2
SHAW PARK BUSINESS V
SHAW ROAD
BUSHBURY
WV10 9LE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will train on the job and with the training provider throught out your apprenticeship.

More training information

You will do a monthly online virtual masterclass with the training provider which is mandatory for the apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

A trusted, professional business support – the seamless extension to your team.

I’m Your P.A. are here to support any business to reach their full potential by filling in the gaps you and any existing staff are struggling to cover. we create time for the business owner and current staff to concentrate on the things that make them money.

https://imyourpa.co.uk/ (opens in new tab)

Company benefits

  • 20 days holiday plus statutory days
  • Excellent support from the company with your apprenticeship

After this apprenticeship

  • Customer Service Call Handler
  • Call Handler

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

The reference code for this apprenticeship is VAC2000004716.

Apply now

Closes on Friday 16 January 2026

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