Apprentice Patient Services Administrator
Parkview Surgery
LONDON (SE6 1AT)
Closes on Thursday 15 January 2026
Posted on 10 December 2025
Contents
Summary
We serve a diverse patient population and offer a full range of primary care services under the NHS general Medical Services contract. We will support and mentor you through the programme helping you to gain the knowledge and qualification.
- Wage
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£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
The apprenticeship wage will be increased in April 2026 and after the first year will increase to the minimum wage for your age.
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, Shifts to be confirmed.
30 hours a week
- Start date
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Tuesday 20 January 2026
- Duration
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1 year 8 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greet and check-in patients on arrival
- Manage incoming calls and respond to patient enquiries
- Schedule, reschedule, and cancel patient appointments
- Maintain and update patient records accurately
- Process referrals, prescriptions, and clinical correspondence
- Support clinical staff with documentation and patient flow
- Handle administrative tasks including filing, scanning, and data entry
- Manage patient check-out and payments where applicable
- Ensure confidentiality and compliance with data protection policies
- Assist with the organisation of clinics and practice events
- Escalate any patient concerns or issues to appropriate team members
- Contribute to maintaining a clean, welcoming reception and waiting area
Where you'll work
186 BROWNHILL ROAD
LONDON
SE6 1AT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PMA LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
All training will take place within the workplace, alongside the Business Administrator Level 3 Apprenticeship, you will have the inhjouse training as follows:
- Induction and orientation to practice policies and procedures
- Data protection and confidentiality (GDPR) training
- Customer service and communication skills
- Use of practice IT systems (e.g., clinical software, appointment booking)
- Basic clinical administration (e.g., referral and prescription processing)
- Safeguarding adults and children awareness
- Infection prevention and control
- Health and safety in the workplace
- Equality, diversity, and inclusion training
- Ongoing professional development and refresher courses as required
- Fire safety and emergency procedures
More training information
PMA Ltd will be your training provider for your Business Administration Level 3 apprenticeship which will be delivered over MS Teams
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Patience
Other requirements
You will be required to pass a Disclosure and Barring Service check before being able to start work at the practice.
About this employer
Parkview Surgery is a long-established NHS GP practice based in Catford, South East London, dedicated to providing high-quality, holistic, and patient-centered care to our local community.
We serve a diverse patient population of approximately [insert number] and offer a full range of primary care services under the NHS General Medical Services (GMS) contract. Our clinical team is made up of General Practitioners (GPs), Physician Associates, Nurse Associates, Practice Nurses, Healthcare Assistants, and Clinical Pharmacists, supported by an experienced reception and administrative team.
We are currently undergoing a major renovation project, which will result in a modern, purpose-built working environment. Once completed, the development will provide four additional clinical rooms, allowing us to expand our services and improve access for our patients.
We actively participate in collaborative work through our Primary Care Network (PCN), and our extended team approach ensures patients benefit from a wide range of in-house expertise and integrated care pathways. Services include chronic disease management, immunisations, minor surgery, health screening, contraception, and care for vulnerable groups such as carers and the housebound.
As a forward-thinking and inclusive practice, we are committed to continuous quality improvement, staff development, and innovation in service delivery to meet the evolving health needs of our community.
After this apprenticeship
- To continue at the practice and move through the available apprenticeships working their way up through the practice
Ask a question
The contact for this apprenticeship is:
PMA LTD
The reference code for this apprenticeship is VAC2000004700.
Apply now
Closes on Thursday 15 January 2026
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