IT Apprentice
DAVID NIEPER LIMITED
Alfreton (DE55 7LE)
Closes in 22 days (Friday 2 January 2026 at 11:59pm)
Posted on 10 December 2025
Contents
Summary
Main purpose: To contribute to David Nieper being a world class fashion business by providing the best possible service to the internal customers/users of David Nieper’s IT systems.
- Wage
-
£16,224 a year
Check minimum wage rates (opens in new tab)
£16,224 p/a (39 hours based on £8/hr)
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday
9am till 5.30pm
39 hours a week
- Start date
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Monday 5 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Technical Support:
- Provide first-line and second-line IT support for employees, including diagnosing and resolving hardware and software issues.
- Assist in the installation, configuration, and maintenance of IT systems, including servers, workstations, and networking equipment.
- Perform troubleshooting and repair for computer hardware, software, peripherals, and operating systems (Windows, MacOS, Linux, etc.).
- Handle user requests and service tickets in a timely and professional manner.
- Assist with the maintenance and management of the organization’s network infrastructure, including routers, switches, firewalls, and VPNs.
- Support backup and recovery operations to ensure data integrity and availability.
- Monitor system performance, resolve issues, and make recommendations for system improvements.
- Participate in the deployment of software updates, security patches, and system upgrades.
Project Assistance:
- Support IT projects by assisting with system implementations, migrations, and upgrades.
- Help with the setup and configuration of IT equipment for new users and departments.
- Collaborate with senior IT staff in the planning and execution of internal IT projects.
Documentation & Reporting:
- Maintain accurate records of hardware and software inventory, system configurations, and IT procedures.
- Assist in the creation and updating of user guides, FAQs, and other documentation.
- Provide reports on system performance, support metrics, and project progress as required by the IT team.
Security & Compliance:
- Assist in ensuring IT security standards and policies are adhered to, including password management, data encryption, and anti-virus software.
- Support the implementation of organizational security measures to protect against cyber threats.
- Participate in IT audits and compliance checks.
Where you'll work
David Nieper Ltd
Nottingham Road
Alfreton
DE55 7LE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ALTHAUS DIGITAL LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
About this employer
We’re proud to design, cut, knit and sew our clothes here in the UK. As well as keeping our environmental impact low, this allows us to craft each piece to the perfect fit and bring you beautiful, enduring styles to enjoy this season and next.
After this apprenticeship
Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning
Ask a question
The contact for this apprenticeship is:
ALTHAUS DIGITAL LIMITED
The reference code for this apprenticeship is VAC2000004642.
Apply now
Closes in 22 days (Friday 2 January 2026 at 11:59pm)
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